Follow on Google News News By Tag * Cambridge Who S Who * Cambridge Who S Who Registry * Cambridge Whos Who * Martha Baumgarten * Customer Experience Management * More Tags... Industry News News By Location Country(s) Industry News
Follow on Google News | Martha Baumgarten Named Cambridge Who's Who Executive of the Year in Customer Experience ManagementMartha M. Baumgarten, vice president of customer experience management of Eliant, Inc. has been named Cambridge Who's Who Professional of the Year in customer experience management in home building.
By: CA Bailey Baumgarten’s expertise is in developing customer experience management programs and related products. During her nine-year tenure as communications and customer experience director at Shea Homes, she was instrumental in managing the translation of customer satisfaction feedback into action plans for managers and front-line associates throughout the organization. In addition to spearheading Shea Homes Southern California Division’s customer experience initiatives, Baumgarten wrote and co-facilitated the division's customer service training and developed a program designed for customer service professionals representing homebuilding trades. She is a certified facilitator for FranklinCovey's "Four Disciplines of Execution" and is a certified member of the California Award for Performance Excellence Board of Examiners and as a judge for the California Team Excellence Awards, both Baldrige-based organizational performance assessment programs. Eliant, Inc. is the largest consumer research company in the country that caters exclusively to the building industry, conducting over 300,000 homebuyer surveys annually. Eliant's consumer tracking tools and information management systems provide builders with timely, actionable information and strategies to improve the homebuyer's experience thereby dramatically increasing homebuyer satisfaction and building-industry rankings. Go to http://www.eliant.com for more information. The Cambridge Who's Who Mission The mission of Cambridge Who's Who is to ensure that Cambridge members receive recognition, support and credibility to advance their careers. Cambridge Who's Who is also committed to delivering the highest quality networking resource for job recruitment, career enhancement and new business development. See who's making news at the Cambridge Who's Who News Blog. Cambridge Who's Who members have exclusive access to the biographical information of more than 200,000 successful executives, professionals and entrepreneurs at http://www.cambridgewhoswho.com, where they use the database to share information, knowledge and services. Communication via the Cambridge Who's Who registry travels in two directions, enabling Cambridge Who's Who members to reach out when they have a business need or opportunity as well as receive information on exciting new ventures. Contact: Ellen Campbell Director of Media Relations mediarelations@ # # # The Cambridge Who's Who registry is a compilation of member biographies highlighting their company, expertise, and achievements. Recognition is a privilege and an honor shared by tens of thousands of members every year. Your listing in the registry is a tribute to you and your professional achievements and accomplishments. Our registry is published in an elegant hardcover format, which should proudly be displayed in your home or office. Website: cambridgewhoswho.com End
|
|