Is CenterWell's President Sanjay Shetty, MD, Deceiving the Public Regarding Accessibility?

LAS VEGAS - Oct. 5, 2026 - PRLog -- We are currently being inundated with Humana advertisements designed to increase enrollment. While the advertisements sound truthful, inviting, and reassuring, the public deserves to know whether the reality behind the marketing matches the promises.

CenterWell appointed Sanjay Shetty, MD, a well-known health care "improver," to develop and oversee its clinics. His public message promotes a warm, caring, holistic, accessible approach to health care.

But what does "accessible" actually mean when the system excludes patients whose medical needs make them particularly vulnerable?

Shetty refers to the CenterWell model as "value care"—essentially bringing health services under one roof. But the model also raises legitimate questions about cost containment and corporate profitability, particularly within Medicare Advantage.

Humana itself provides relevant evidence.

On February 1, 2023, Humana referred to its Medicare Advantage business as "LUCRATIVE." Then Humana Chief Financial Officer Susan Diamond announced that the company expected to lose a "few hundred thousand" members, primarily by exiting markets where its plans were not profitable.

That raises a fundamental question:

When profitability, enrollment, and cost containment conflict with patient needs, which comes first?

CenterWell also promotes a "holistic" approach and presents that approach as inclusive.

But how can a program honestly claim to be inclusive while patients belonging to an increasingly recognized and medically vulnerable population encounter barriers to accessing care?

Inclusiveness is not a slogan. Accessibility is not a marketing term.

Certain CenterWell clinics have demonstrated an alarming lack of understanding regarding basic environmental protections—including pesticide application during clinic hours while neurologically compromised patients were reportedly present in the waiting room.

That is not "holistic."

That is not "inclusive."

And it does not reflect the image of safe, accessible, patient-centered care being promoted to the public.

The public has a right to ask whether CenterWell's accessibility claims are supported by actual policies, accommodations, practices, and compliance—not simply advertising.

If Shetty's responsibility includes expanding enrollment, improving performance, and containing costs, then the public deserves to know how those objectives are reconciled with the obligations owed to Medicare beneficiaries, including seniors and disabled patients requiring accessibility and environmental protections.

Marketing makes promises. Documentation proves them.

The question is simple:

Does CenterWell's conduct actually match the accessibility it promises the public?