Sysco Software launch Microsoft Dynamics 365 Sales and Service events in Ireland

DUBLIN - Sept. 29, 2025 - PRLog -- The events will be hosted on 7th October at One Microsoft Place, Dublin and on 9th October at Microsoft's Belfast offices, bringing together senior business leaders, technology specialists, and customer experience professionals from across Ireland and Northern Ireland.

With an agenda designed to showcase the power of Microsoft Dynamics 365 Sales and Service, the sessions will feature keynote presentations from Microsoft experts alongside Sysco Software's experienced consultants. Topics will range from Sales and Customer Service transformation, to the role of AI-powered Copilot Agents, customer service portals, and real-world integrations with ERP and Power BI reporting.

Speaking ahead of the events, David Reid, Head of Marketing at Sysco Software, said:

"We are delighted to host these events alongside Microsoft, bringing together organisations from across industries as diverse as financial services, manufacturing, utilities, healthcare, and the public sector. The strong response from businesses across the province demonstrates the appetite for digital transformation in sales and service. These events will provide decision-makers with practical insights into how Microsoft Dynamics 365 can modernise customer engagement, drive productivity, and improve service outcomes."

The events will welcome attendees from a wide spectrum of industries and sectors, reflecting the broad relevance of Dynamics 365 as a platform for organisations looking to unify customer engagement, service delivery, and business intelligence.

The sessions will open with a Microsoft introduction from Ajaz Ahmed Siddiqui, AI Business Transformation Lead at Microsoft, followed by Sysco Software's update and a headline presentation on Sales & Customer Service in Dynamics 365. Attendees will also hear from Microsoft expert, David Kelly on Copilot Agents, Chatbots, Omnichannel service, and practical demonstrations of knowledge base management, case management portals, and integration with ERP systems such as Microsoft Dynamics 365 Business Central.

The agenda also includes insights on analytics, reporting, and Power BI, concluding with a networking lunch to allow attendees to connect with peers and Microsoft solution specialists.

About Sysco Software - https://sysco-software.com/

Sysco Software is a trusted Microsoft Dynamics 365 partner with over 40 years of experience delivering digital transformation solutions across Ireland and the UK. Headquartered in Dublin with offices in Belfast and Glasgow, Sysco Software specialises in the implementation, support, and optimisation of Microsoft Dynamics 365 Finance, Supply Chain Management, Business Central, Sales, Customer Service, and the Power Platform.

With deep industry expertise across manufacturing, distribution, utilities, and professional services, Sysco Software helps organisations modernise operations, improve customer engagement, and accelerate growth through intelligent cloud-based solutions.