Times BPO Expands Global Footprint with New UK and US Partnerships

JANAKPURI, India - Sept. 24, 2025 - PRLog -- Times BPO, a leading provider of business process outsourcing and customer experience management services, today announced it has secured strategic partnerships with several new clients in the United Kingdom and the United States. This significant expansion into key Western markets highlights the growing trust in India's BPO sector for its unique combination of quality, cost-effectiveness, and strategic value.

The new partnerships will involve Times BPO providing a range of services, including omnichannel customer support, technical assistance, data management, and back-office solutions. These collaborations are set to deliver a substantial boost in operational efficiency and customer satisfaction for the new clients, while also creating new job opportunities at Times BPO's facilities in India.

"We are incredibly proud of the trust our new UK and US partners have placed in us," said Mr. Arun Sharma, CEO of Times BPO. "This success is a testament to the hard work of our team and India's enduring reputation as a premier outsourcing destination. We've always aimed to be more than just a low-cost option; we strive to provide genuine strategic partnerships. Our skilled, English-speaking workforce acts as a true extension of our clients' teams, delivering innovative solutions and tangible business outcomes."

The decision by these international clients to partner with Times BPO aligns with a broader industry trend. Companies are increasingly seeking long-term partners who can manage non-core functions and contribute to digital transformation. Times BPO's expertise in leveraging advanced technologies like AI and data analytics to optimize business processes was a key factor in securing these agreements.

Mr. David Miller, a representative from one of the new US-based fintech clients, praised the new partnership: "Times BPO's deep expertise and commitment to a seamless partnership were exactly what we were looking for. We needed a partner who could handle our complex customer queries with precision and empathy. This collaboration allows our in-house teams to focus on core product innovation, knowing our customer support is in expert hands."

By leveraging the time zone difference, Times BPO will provide continuous, round-the-clock support, ensuring customer issues are addressed promptly. This "always-on" model is vital in today's global market. Additionally, the partnership offers access to a vast talent pool of highly educated professionals in IT, finance, and other specialized fields. Times BPO's commitment to rigorous data security and international compliance standards was a critical factor for clients, especially those in regulated industries.

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