Trellissoft Unveils PulseAI360 – Redefining Contact Center AI with Automation

SAN JOSE, Calif. - May 23, 2025 - PRLog -- Trellissoft Inc., a leader in AI-powered enterprise software, announces the launch of PulseAI360 — a groundbreaking contact center automation platform engineered to elevate quality assurance and agent enablement through intelligent automation.

"PulseAI360 helps our customers elevate service quality and customer experience by putting call monitoring AI and automation at the core of their support operations," said Severo D'souza, CEO of Trellissoft Inc.

PulseAI360 is built for modern BPOs, managed service providers (MSPs), and enterprise contact centers. It delivers advanced automation, AI-led agent coaching, and 100% call analysis—enabling organizations to boost performance and enhance customer satisfaction at scale.

Key Features of PulseAI360:

• Analyze 100% of customer interactions — no more sampling.
• Track script compliance to defined mandates to raise instant red flags.
• Automate QA scoring and increase compliance accuracy by up to 95%.
• AI-led feedback for every call to coach agents and enhance performance.
• Detect and eliminate dead air to improve average handle time (AHT).
• Auto-generate call summaries to reduce after-call work by up to 50%.

Whether you're managing a global contact center or scaling support operations, PulseAI360 offers a powerful, no-code solution to modernize service delivery while cutting operational costs.

Learn more: https://www.trellissoft.ai/pulseai360