How Challenger Heating Improved Their Online Presence To Earn Trust & Help More Customers

The Hidden Benefits Of Excellent Customer Service & A Strong Online Presence
By: Challenger Heating Services
Challenger Heating Logo
Challenger Heating Logo
SUTTON COLDFIELD, U.K. - July 31, 2023 - PRLog -- After working in the plumbing industry for many years for companies such as British Gas, Simon Stokes realised that many customers weren't getting the service they deserved from their plumbing company.

All too often engineers were arriving late, providing poor workmanship and leaving a mess in their wake. It was then that Simon decided to start Challenger Heating Services and give local customers a top quality service that put them first.

In December 2022 Challenger Heating launched their website, Built by Grow Your Plumbing Business, the website was designed to allow customers to quickly and easily get in touch and book in with Challenger Heating.

While Simon had no trouble proving he was a reputable plumber in the area, having an additional online presence managed to further earn the trust of new potential customers.

In addition to the website Simon is on social media, Checkatrade and Google My Business which he says has really allowed him to help more people with their plumbing problems.

His reputation for outstanding service and even a little selfie with his customers afterward has even led to him becoming known as the 'Selfie Plumber'!

"Having a good online presence has boosted the business and helped build trust with my customers"

There has been an increase in the number of customers coming in from online sources for Challenger Heating Services and to make sure each customer gets the service they deserve Simon is focusing on upgrading his CRM software.

As Challenger Heating Services continues to grow they aim to maintain that core focus of helping local customers quickly resolve their plumbing and heating issues.

Finally, a plumber in Sutton Coldfield who is customer focused and doing what it takes to get the job done properly.

For more information contact:
Simon Stokes
Challenger Heating Services

Challenger Heating Services


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