ZIRO Announces New Version of ZPC
Automate Routine Cisco UC Tasks or Offload Them to Your Helpdesk
By: Sizyl, LLC
LAS VEGAS - June 5, 2023 - PRLog -- ZIRO, a leading provider of unified communication managed services for Cisco and Microsoft, today at Cisco Live announced a new version of the ZIRO Platform for Cisco (ZPC), which automates routine UC tasks and offloads others, such as provisioning, to help desk personnel. The new ZPC features include provisioning Cisco's WebEx Calling and Packaged Contact Center Enterprise (PCCE) 4K and 12K offerings and support of a single pane of glass for Cisco UC and Microsoft Teams Calling.
Cisco Webex Calling offers mid-sized businesses an affordable cloud-based phone system. ZPC makes it easy for your help desk to provision WebEx calling to employees throughout your organization without the assistance of UC engineering resources.
Cisco's Packaged Contact Center Enterprise (Packaged CCE or PCCE) provides mid-size companies with an enterprise-class omnichannel contact center solution at an affordable price. ZPC's support of PCCE 4K & 12K makes deploying thousands of call center agents easy to provision and administer.
The emergence of Microsoft Teams Calling as a viable solution for mid-size and large enterprises has many companies looking to support hybrid UC environments. For customers supporting Cisco UC and Microsoft Teams Calling, ZPC now offers the ability to manage both solutions from one application. With ZPC ZIRO, customers can consolidate management tools and get more productivity from their helpdesk and IT personnel.
For more information about ZIRO's ZPC and how it can revolutionize UC management, visit our ZPC page or goziro.com.