Raising the Bars of Customer Service with Custom CRM Development!

KOLKATTA, India - July 12, 2022 - PRLog -- Currently, neither the product nor the price is the reason customers stay loyal to a brand. Customer service matters the most! Customer service has become the key differentiator between different businesses. Did you know? 96% of the customers consider good customer service to be the main deciding factor in building long-term relations with the company. That's the reason why high-quality customer service is a must.

A customized CRM solution can do the job because it empowers multichannel communication with customers. Not only does your business get a 360-degree view for personalized service delivery, but it also helps to automate the routine tasks of the customer service agents. Yes, you shall find multiple CRM platforms on the market that you use, depending on the company's needs. You must choose the one that matches your and your company's needs.

Here are the Top 3 Customer Service CRM Software for You.

1. Microsoft Dynamic 365 Customer Service

This is available in two versions - Enterprise & Professional. The best part is that the Dynamic 365 customer service meets the requirements of companies of all sizes. When it comes to custom software development, this is an obvious choice for organizations that use other Microsoft products and look for seamless integration with Office, Sharepoint, Outlook, OneNote, Power BI, Exchange, and other apps.

What are the core features?

1. Case Management
2. Knowledge Management
3. Service Level Agreements & Entitlements
4. Reports & Dashboards
5. Templates

2. Salesforce Service Cloud

This is specifically designed mainly for mid-size and large companies. However, this is a viable option for companies that use other Salesforce products like Salesforce Service Cloud.

What is the Core Feature?

1. Omnichannel Customer Communication
2. Case Management Automation
3. The Knowledge Base for Customer Service Agents
4. Service Analytics
5. Self-Service Communities for Customers
6. Einstein Bot

3. Zoho Desk

Speaking of custom software development, this is context-aware help desk software that is designed in a way to help companies offer the highest quality customer service. This is suitable for a business of any size.

1. Multichannel
2. Automated Workflows
3. Customer Knowledge Base
4. Reports & Dashboards
5. ZIA Bot

There is no denying the fact that happy customers are the heart of a successful company. Thus, when you invest in a customized CRM solution, you also help in building a long-lasting, trustworthy relationship with your customers.
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