Anduin Announces World-Class Net Promoter Score
Ratings prove that the business sets the gold standard for accounting software
A company's NPS is the leading metric used to measure customer satisfaction and loyalty, based on the question: "How likely are you to recommend this product or service to a friend or colleague?"
In the professional services industry, the average NPS is 43. An NPS above 73 is considered top-tier. Anduin's score of 82 is evidence that the company is setting the standard for customer experience in the accounting software space.
At its inception, Anduin partnered with accounting firms in order to build solutions intentionally around their needs and pain points, rather than bring a product to market and then shoehorn it into a firm's practices. Since launching the Intelligence-
Not only is Intelligence-
Anduin Chief Executive Officer, Justin Adams, said this about the world-class NPS score: "Our NPS just confirms what we've been hearing firsthand from our customers—that Anduin's solutions make firms' lives easier and help them get revenue in the door more quickly. When we started Anduin, we set out to delight our customers, and it's very satisfying to have a number that confirms we're doing exactly that."
Said Vice President of Customer Success, Tanner Fritz, "Having a top-tier NPS doesn't mean our work is done! We're going to keep refining and building out our solutions so that our current and future customers can continually work at the highest end of their abilities."
Anduin's NPS echoes customer feedback:
"I am very happy with the product which has made my life and work load easier."
"The Anduin system is very user friendly and we have seen its value from day one."
"Since implementing Intelligence-
Read these success stories to learn how Anduin is changing the AR game for accounting firms of all sizes.
Anduin helps leading accounting firms automate and improve time-consuming work-to-cash cycle tasks and practice management processes, resulting in faster cash flow, higher productivity, and delighted clients. With Anduin's Intelligence-