Data Breach at True Health New Mexico Prompts Investigation into Class Action Lawsuit

Console & Associates, P.C. Initiates Investigation into Potential Class Action Lawsuit Against True Health New Mexico Following Data Breach
MARLTON, N.J. - Jan. 26, 2022 - PRLog -- Console & Associates, P.C. recently released an announcement that the firm initiated an investigation into the recent True Health New Mexico data breach to determine the legal remedies those impacted by the breach may have against the company. If True Health New Mexico failed to take the necessary steps to protect against the breach or otherwise mishandled sensitive consumer information, the company may be liable through a data breach class action lawsuit.

The information accessed through a data breach such as this one is usually either retained by the party conducting the cyberattack or sold to another party. In either case, the party that ends up with the information may use it to commit identity theft or for other criminal purposes.  While there is not yet any indication that True Health New Mexico was negligent, the breach raises serious questions about the company's efforts to keep consumer data secure. If it turns out that True Health New Mexico mishandled or failed to protect consumer data, those impacted by the breach may be able to take legal action against the company.

Attorney Richard Console explains, "It's easy to place all the blame for a data breach on the person who hacks into a company's system; however, this ignores the legal and moral obligation businesses owe to their customers. When someone gives a company their business, they trust that the information in the company's possession will remain private—and out of the hands of criminals. While protecting consumer data requires a business to undergo some effort and expense, in our current environment of widespread hacking, this is a cost of doing business that all companies must take seriously."

On October 5, 2021, True Health New Mexico learned that the company had experienced a data security event. While details of the incident are not available, True Health New Mexico informed affected parties that a subsequent investigation revealed their data was accessible by an unauthorized party in early October 2021. The compromised patient information appears to include the following:
  • Full names,
  • Physical addresses,
  • Age,
  • Email address,
  • Insurance information,
  • Medical information,
  • Date of birth,
  • Health account member ID,
  • Provider information,
  • Dates of service, and
  • Provider identification number.

True Health New Mexico does not know which patients' data was accessible to the unauthorized party or if any consumer data was removed from the company's systems. However, an investigation is ongoing. More recently, the company revealed that the total number of affected patients exceeds 62,000. On November 17, 2021, the company sent data breach notifications to all affected parties, informing them of the breach and what they can do to protect themselves.

If it turns out that True Health New Mexico did not take the necessary steps to ensure the security of consumers' data, affected patients may be able to name True Health New Mexico in a class action data breach lawsuit.

While the situation is still developing, those who received a data breach letter from True Health New Mexico should take the following steps to protect themselves:
  1. Carefully review the letter sent by True Health New Mexico;
  2. Retain a copy of the data breach notification letter;
  3. Enroll in the free credit monitoring service provided by True Health New Mexico;
  4. Change all passwords and security questions to online accounts;
  5. Frequently review all credit card and bank account statements for any signs of fraud or unauthorized activity;
  6. Monitor credit reports for any unexpected changes or signs of identity theft;
  7. Contact a credit bureau to request a temporary fraud alert; and
  8. Notify all banks and credit card companies of the data breach.

To learn more about this data breach, please visit

Console & Associates P.C. is dedicated to advancing consumers' privacy interests at every opportunity. The firm investigates all types of data breaches, ransomware attacks and other network intrusions to determine the legal rights of consumers who trusted corporations with their sensitive information. Console & Associates, P.C. can be reached through the firm's website at


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