ICTBroadcast Version 4.3 release, the unified communications auto dialer and call center software
ICTBroadcast Version 4.3 includes addition of three level user rols, now admin role, tenant / company role and user role.
By: ICT Innovations
Following are the new features introduced-
Three level user account supported.
ICTBroadcast Version 4.3 now supports Admin account, company / tenant account and sub accounts under tenant account.
Now DIDs can be directly forwarded to the
* Agent / Extensions
* IVR scripts / designs
Custom Dialing technologies support added in Campaign
Users are allowed to choose any suitable technology when creating the new campaigns.
ICTBroadcast supports five types of dialing technologies/
* Inbound dialing
* Predictive dialing
* Progressive dialing
* Preview dialing
* Manual dialing
Filter campaign according to the selected dial technology
Now dialing technology / method support is added at the time of campaign creation. Agents can filter the campaign according to the dialing method.
Now agents can add the call disposition when the call connects with the customer.
This will help us to evaluate the Campaign performance and results.
<h2>Agent performance and evaluation summary report along with Agent rating</h2>
In order to improve the system performance, agent rating is now introduced.
Campaign Closure action
Now users can set specific action at the end of the campaign
Following actions are supported on campaign closure:
* Conclude Campaign
* Wait Inbound
* Wait contacts (API)
* Repeat contacts
New advance search option has been added to search using different criteria and variables that give users complete control and ease to search a specific record from database.
For more detail and pricing information, please visit
ICTBroadcast is product of ICT Innovations