HappyNest Record Growth Validates Laundry Pickup and Delivery Model

Growth to 76 U.S. laundromat partners who service nearly 7,000 customers monthly to 13 new hires and office expansion underscore demand surge
EAST GREENWICH, R.I. - Sept. 29, 2021 - PRLog -- HappyNest (https://www.happynest.com/), the tech-enabled laundry pickup and delivery service, continues to experience a surge in growth in 2021 and is setting records in sales, customer signups, new hires, and partner network size. The company is servicing nearly 7,000 customers monthly and averaging 14,000 pickups through 76 laundromat partners that currently pick up and deliver laundry across 29 states (https://www.happynest.com/locations) and Washington, D.C. The company hired 13 new employees to meet demand, including a dedicated 11-agent customer service team for 7 days/week customer support.

"As people's lives get busier, the demand for pickup and delivery laundry services continues to grow," said John MacKrell (https://www.linkedin.com/in/john-mackrell-6a337a1/), CEO and founder of HappyNest and former multi-store owner of Lighthouse Laundromats. "At HappyNest, we have developed an effective and supportive pickup and delivery laundry services business model that is not only profitable for laundromat owners but adds significant additional growth during their slow mid-week period."

Since 2019, HappyNest has been expanding throughout the U.S., working with local, thoroughly vetted, and highly efficient laundromat partners to provide affordable, eco-friendly, and fast pickup and delivery laundry services. The company offers sustainable marketing programs beyond paid search, including branding and content creation, and a versatile and intuitive consumer mobile app for auto-scheduling, payment, and customer requests. HappyNest also provides service area exclusivity to its partners.

Growth in Q3 saw HappyNest launder over 1.2 million pounds and pick up 33,930 laundry bags from customers' homes. Below are some HappyNest customer quotes:
  • "Fantastic service…. We use it for both our business and personal use." – Jeff N.
  • "I absolutely love this service. So convenient, and you can't beat the price. Its next-day service makes my life so much easier!" Jaime C.
  • "This service is GREAT! They pick up and deliver exactly as directed, laundry is always clean, and they text you to keep you up-to-date with pickup and drop-off times. No guesswork!"
    – Peter T.

HappyNest's focus on building its partner network, investing in dedicated customer support, and helping its partners scale their operations are some of the reasons for growth.

"For those looking to get into laundry pickup and delivery in a big way, I recommend HappyNest," said Brian Henderson (https://www.linkedin.com/in/hendersonba86/), Founder and CEO of Wash-Dry-Fold POS (https://www.washdryfoldpos.com/). "I have not met a single HappyNest partner who regretted going with them, and in fact, they all attribute their HappyNest partnership as the key to their explosive growth."

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Tracy Wemett
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