American Samoa Provider Upgrades Video Service
According to Technical Manager of Data and Content Timothy Verma, Innovative Systems offered the most advanced roadmap for video delivery that would serve Bluesky's interest for their long-term goals. Bluesky CTO Stuart Fong added, "The technology change not only gave us new marketable features, but it also enabled us to be free from our traditional coax delivery method and has enabled alternative IP delivery methods to our customers. This has resulted in an increase of our service penetration from 65% to 92% of the population."
For Verma and his team, having a single vendor point-of-contact for most of the video delivery components was attractive given their location that is so far west, the international dateline is the next closest time zone. The Innovative Systems Midwest-based support team is already six hours into their day before the Bluesky team clocks in, but Verma says there has been excellent rapport and responsiveness between the two. Given their location, Bluesky works with different vendors all over the world, and Verma says Innovative has proven themselves up to the task with responsive support action.
Verma says Bluesky has been able to resolve around 85% of the customer support calls without onsite service calls which is a testament to the Innovative Systems support tools. Many of Bluesky's turn-ups to the new video service are on MG-TV Live Streaming, and Verma says they are pleased at how quick and easy it is to activate the app-based video service.
AST Telecom LLC trading as Bluesky Communications is the leading telecommunications and network service provider for mobile, cable TV and internet in the United States Territory of American Samoa. Bluesky has been in operation in American Samoa since 1999 and celebrated its 21st year anniversary in July 2020. The company became part of the ATH Group in February 2019. Visit https://www.bluesky.as/
About Innovative Systems
Innovative Systems is a mission-critical enterprise software solution that enables independent service providers to seamlessly manage their business, deliver modern network services, and reduce operating costs. Innovative Systems core products include eLation™, a market-leading Billing & Operations Support System (BSS/OSS), InnoStream™ Multi-Generation TV (MG-TV), a streaming video solution suite, and APMax™, a hardware and software Voice over IP (VoIP) platform. Please visit www.innovsys.com