Lime-Zaim scales up their business operation by working with Softline's Dedicated service

Softline, the global IT services provider for emerging markets, has successfully completed a cloud project with the international microloan provider, Lime-Zaim.
By: Softline Group
LONDON - April 20, 2021 - PRLog -- The success has ended in Lime-Zaim being able to scale up their business, achieve a stable operation and increase the productivity of their call center.

Lime-Zaim has been doing well on the Russian microfinance market since 2013. Due to the transparency and availability of products, and the adoption of IT technologies to improve the quality of service, the organization is popular with borrowers of all ages.

Actively expanding the boundaries of geographical expansion, Lime-Zaim opened a branch in Poland in 2015, and in South Africa a year later. The organization's desire to strengthen its positions in Russia and abroad, the constant increase in the number of customers and the volume of processed data required an increase in the productivity of the call center. The existing server equipment was no longer able to handle the growth and satisfy all business needs. To bring customer service to a whole new level, higher computing power was required. Initially, a one-time purchase of equipment was considered, but this option couldn't deliver on the business objectives, so the management team at Lime-Zaim turned to the option of renting the required resources and tools. At the same time, it was important for the organization to have the server deployed on-premises.

IT specialists of the microloan organization studied the proposals of the main market participants. Softline experts recommended the popular Dedicated service after identified the main customer's needs which was one of the reasons why Lime-Zaim choose this IT company. After accepting all of the provider's terms and concluding a three-month hardware lease agreement, the customer received a 14th generation Dell EMC PowerEdge rack server. The solution provides the optimal combination of compute and memory resources with a highly scalable architecture to maximize the performance of a wide range of applications.

"We are completely satisfied with the solution provided by Softline. It's fast, reliable, and low-cost. After confirming the high industry expertise of Softline, we look forward to further cooperation. We see a number of advantages for ourselves in this partnership. Softline has representative offices in the cities where Lime-Zaim develops its business. We can call highly qualified experts, and meet with them to discuss the issues that we have at any time. Our plans include virtualization of current processes, and dehardwarization. I am sure that with Softline all our ideas will come true" - Stanislav Samosenko, Head of IP Communications Development and Support at Lime-Zaim.

Valeryia Aver
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