iNextrix Launched Multi Tenant Intelligent Call Center Software for MNCs

LONDON - Dec. 10, 2020 - PRLog -- iNextrix Technologies Pvt. Ltd, more popularly known as iNextrix, announced the launch of an intelligent call center software with multiple tenant support, called multi tenant intelligent call center software. This software is launched for MNCs (Multi-National Companies) and all other businesses that have multiple branches and each branch cater to customers.

As per the shared details, the launched multi tenant call center software with intelligent features will let businesses handle customer calls and prospective customers' queries more effectively and in a personalized manner. Each branch of the company will have access to an intelligent contact center solution to cater to the customers using different communication channels.

"The admin will be able to see reports and call logs of all branches, i.e., tenants. This will give them a centralized view of each branch to ensure that each branch is delivering a good customer experience. This helps each branch to monitor the individual performance and work to improve the same. This is an ideal solution for multinational companies and other businesses that have multiple branches across the globe", shared the spokesperson of the company.

The spokesperson of the company announced that the headquarter or the office where the super admin version is installed will have control and view of all tenant accounts.

The spokesperson of the company announced some of the features of this multi tenant intelligent call center software (https://inextrix.com/icallify/), which will be available to the tenants and admin:

●       Live dashboards giving real-time information related to different campaigns, lists, etc.

●       Fraud detection to detect incoming fraud calls

●       Multiple language support to give flexibility to the executives and supervisors to use the software in their local language

●       Soundboard Avatars to greet customers in the local accents

●       Agent side reports furnish agents with self-learning and quality monitoring data

●       Many other advanced features to let businesses have enriched communications with customers

The spokesperson of the company announced that the launched multi tenant intelligent call center software is very scalable and flexible. By taking advantage of this characteristic of the software, iNextrix will also offer integration of other communication channels to provide an omnichannel contact center solution.

About iNextrix Technologies Pvt. Ltd

It is an IT company based in India. The company has been offering innovative solutions and client-centric services to its customers for more than 10 years. The company has now launched multi tenant intelligent call center software for MNCs. For more details, please visit https://inextrix.com/icallify/