Hodusoft Launch Call Center Software for Work From Home In the Covid 19 Era
Hodusoft restructured its call center software to make it just the right too to aid work from home culture now prevalent in the Covid 19 era.
This time around, said the VP, Hodusoft incorporates predictive dialer, progressive dialer and preview dialer in its call center software (https://hodusoft.com/
Dialers are fine for outgoing calls and can be decentralized while managers and supervisors have centralized control and monitoring facility to keep tabs on remote agents. In the case of inbound calls there is the automatic skill based call distributor feature. In the usual course of work the calls would be distributed to agents working in-house. However, given the current circumstances, this feature has been reinvented a little bit to factor in remote based agents and their mode of communication such as softphone or mobile, permitting seamless work flow. It is the same with the IVR that now gathers data centrally but allows remote access by authorized personnel.
Interactivity and collaboration are other areas where Hodusoft has made changes by way of incorporating WebRTC phone to permit audio-video chat and conferencing using any compatible device like softphone on desktops or smartphones. Security gains enhancement to assure confidentiality. While it can enhance the customer experience, the WebRTC feature also comes in handy for training sessions, meetings and collaboration between remote agents.
Call centers and businesses interested in this improved solution for productivity may get in touch on phone 91 79 48939393, 1-707-708-4638 or simply chat live on https://hodusoft.com/
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