UK bus ticketing specialist rolls out contactless cloud system
Norfolk-based Coach Services has become one of the few provincial transport operators in the UK to implement fully contactless, cloud-based ticketing, thanks to a new innovation from ticketing technology specialist, TransMach.
Compatible with all forms of contactless payment, the TM920 scans and validates operator smartcards and QR codes and logs all boarding data remotely through TransMach's bespoke back-office system. The latest technology, that's being rolled out on Coach Services buses, complements TransMach's TM500 fully-integrated 'on bus' solution.
According to TransMach's director, Minesh Vandra, almost 90% of smaller, regional operators are still using manual ticketing machines. As well as adding extra time and administration for drivers, these also require significant time for operators to download data and compile concession reports manually for local authorities. He commented:
"Due to Covid-19, contactless ticketing is now paramount for safety but TransMach wanted to do more to support operators and drivers too, by removing the administrative burden. Our on-bus TM500 and portable TM920 systems deliver an all-in-one, flexible solution that also provides real-time passenger information and GPS vehicle tracking. This will enable operators to comply with new laws coming into force in January 2021 regarding the requirement for data on fares and live vehicle location. Our mission is to make transport mobility seamless and more cost-efficient for our customers."
Established more than sixty years ago, Coach Services operates scheduled routes across Norfolk and Suffolk, as well as a coach hire service. Rob Crawford, financial director at Coach Services, said:
"Having worked with TransMach over many years, they have proven to be an innovative and reliable ticketing partner that has the interests of small to medium operators at heart. With their support, Coach Services now offers 100% contactless availability across its network, which enables us to provide our passengers with additional reassurance during the pandemic."
Page Updated Last on: Nov 21, 2020