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Follow on Google News | Eshopbox travels the extra mile to redefine customer experiencesEshopbox launches a bot-driven portal committed to providing post-purchase support for consumers
Retailers and brands send products to Eshopbox's technology-enabled fulfillment centers where they are stored, picked, packed, and then shipped. Eshopbox processes close to a million orders a month and has an order accuracy rate of 99.2% and a marginal order defect rate (ODR). These shortcomings in order fulfillment known as order defects typically include: • incorrect item(s) received by the customer • incomplete order received by the customer • damaged item(s) received by the customer Eshopbox support team has access to required images and video footage corresponding to the timestamp when the order was packed. They can use these to perform root cause analysis and determine inadequacies in order fulfillment if required. According to Oracle, 50 % of customers want a business or service provider to stay accessible 24/7. Shoppers can now expect to have reliable access to helpdesk with zero waiting time. Usually, the brand website or marketplace is responsible for the entire post-purchase experience. However, shoppers tend to approach the fulfillment partner which was an additional reason behind the formulation of this portal. Visit: https://www.eshopbox.com End
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