HoduSoft announced outbound call center software that increases agent productivity

AHMEDABAD, India - April 23, 2020 - PRLog -- The world is fighting from the Coronavirus epidemic. Countries are under lockdown, and companies are trying their best to prevent their business from this catastrophic situation. To assist you in overcoming this pandemic, HoduSoft has announced HoduCC an outbound call center software that enhances agent productivity.

Healthy conversation leads to quick decisions. Therefore, businesses need to have a productive discussion within teammates and clients for real-time decisions and quick results. HoduSoft, one of the best VoIP solutions providers across the globe, has come up with HoduCC; the best outbound call center software that increases agent productivity.

HoduCC is one of the best outbound and inbound call center software (https://hodusoft.com/inbound-contact-center-software/). It offers all tools and features to make work of call centers more effective and customer-oriented. The contact center software consists of all elements to accomplish the expectations of the customer and maintain their loyalty.

How HoduCC contact center software increases agent productivity

HoduCC is created by experts that help in analyzing the performance of the agents and show their performance reports. You can check the report and take necessary actions to motivate agents to focus on fulfilling customer requirements. HoduSoft has introduced Multi-level IVR (Interactive voice response) features in HoduCC to make call centers free from constraints caused due to one IVR level. With a multi-level IVR system, customers are given a choice to pick from a series of audio prompts as per their choice before getting connected to the most appropriate call queue, department, voicemail, or agent.

Features of HoduCC contact center software

• Predictive Dialer – HoduCC software comes with a predictive dialer tool to

enhance the performance of businesses with substantial call volumes.

• WebRTC Phone - HoduCC software offers an integrated webphone that works on WebRTC technology by Google with Audio and Video calls.
• CRM Integration - HoduCC has integrated ZOHO CRM software to assist call centers in getting connected to their customer base by a single tap.
• Survey Module (IVR & Agent) - HoduCC provides a platform to getcustomer reviews. Once the conversation between agent and customer completes, agents are provided the option to transfer the call to IVR. IVR asks questions related to customer experience and collects customer reviews.


For more inquiries on HoduSoft's Outbound call center software, get in touch with our experts at +1-707-708-4638 or email:sales@hoduosft.com, or have a look at our website https://hodusoft.com/contact-center-software/