Hodusoft Offers to Help Call Centers With Its Omnichannel Call Center Software

AHMEDABAD, India - April 7, 2020 - PRLog -- Call centers are under pressure due to the imbalance created by Corona virus pandemic. Should they be using legacy software they can now take advantage of Hodusoft's offer of omnichannel call center software to help them reach out as well as be accessible on any channels including Whatsapp, Facebook, Instagram and Twitter.

Talking on the occasion the VP of Ecosmob, Hodusoft's holding company said that call centers are under pressure to serve more people and even link with government organizations in their efforts to serve people. Hodusoft offers its omnichannel call center software to help call centers manage increasing amounts of online traffic on various channels.

Hodusoft's omnichannel call center software gains particular relevance in today's Corona virus hit times. The solution incorporates Whatsapp, Facebook, Instagram and Twitter in addition to the usual voice, chat, email, fax, SMS, IVR and video conferencing. Call center agents find it easy to interact with customers on any channel through a single dashboard. The lockdown makes it difficult for agents to attend office even though IT services may be exempt. In such situations agents may work from home and make full use of the contact center software on their desktop or smartphone.

Existing call centers using legacy solutions can switch to Hodusoft's full-featured omnichannel CC solution. It will facilitate work from home and social media integration means their reach is increased to attend to customers through Twitter or Facebook.  Apart from these, the other features are easy chat integration into website, intelligent auto dialer, capability to handle inbound and outbound calls, create campaigns and automatic call distributor.

Apart from this Hodusoft's omnichannel call center software (https://hodusoft.com/contact-center-software/) is the perfect communication system for government agencies and law enforcement agencies to manage and coordinate operations from the office and in the field. Field employees like relief workers, healthcare workers, doctors, policemen and others can coordinate matters with each other and with control centers. The video enabled call center solution helps them to chat over video, capture footage and transmit it and maintain records. Hodusoft assists administration with setting up the omnichannel call center software that will greatly improve coordination and management of situations besides keeping everyone informed or providing assistance to those in need.

Call centers may get in touch on phone 91 79 48939393, 8866728362, 1-707-708-4638 or chat live on https://hodusoft.com/contact-center-software/.