Ardent Hire Saves Hundreds of Hours and Increases Revenue via Access Dimensions Integration and BPA
Specialist plant rental provider automates hire process documentation, carbon offsetting and safety certificate distribution and damage re-charging process
"It's quite difficult to put a figure on ROI or hours saved but, looking down the list of tasks that we've got in BPA Platform now, it's in the realm of hundreds of hours a month. The tool has had a big impact and contributed to the growth that we have experienced as a company by being able to streamline our processes. It has helped us improve our customer service and enabled us to increase our revenue streams," said Martyn Griggs, Applications Manager, Ardent Hire Solutions.
The main issues that Ardent Hire wanted to address was streamlining and speeding up its hire confirmation for deliveries and collections as well as its damage re-charging process.
"It's all about confirming that we have delivered the right equipment in good condition to the customer. Pictures showing the condition that the machines were in when we dropped them off at their site and the signature of the person that received them. The problem was that the system couldn't bring all this information together in a single document that could be sent to the customer. It was a very, very time-consuming process and just wasn't feasible to do anymore. We therefore created three tasks in BPA Platform to collate all the information together. That's been a lightning fast solution to a problem that was causing a few headaches and made a massive difference,"
"The damage re-charging process took a team of five persons to do and frequently resulted in missed SLAs and the loss of opportunity to recoup costs. We used BPA Platform to implement a single automated task that brought all the photographs from delivery, collection and repair as well as the itemised charges that the customer would be receiving, into a single document and then send it by email with a standard template."
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Stuart Tarrant - Head of Communications