Brandon Honda honors top 22 employees for 2019
By: Brandon Honda
New Car Salesperson – Chris Irvin for the second consecutive year by taking great care of his customers. He has accumulated the most loyal customers.
Used Car Salesperson – Jeremy Ortiz, who is very process oriented, treats his customers very well, and does an insane amount of follow-up to ensure his customers are well-satisfied. .
Internet Salesperson – Zouhair Houichi, who is always on the job and treats every customer right.
Rookie Salesperson – Aaron Hoffer, who's selling more than 14 cars a month in his first year. He's passionate about selling cars and throws himself into every deal, keeping us busy!
Top Customer Satisfaction Index (CSI) Rating among Salespeople – Mohammed Duhayat. "Mo D" landed a near-perfect customer satisfaction rating of 99% for the second consecutive year on 64 customer surveys, which is almost impossible. .
Executive Manager – Jonathan Soto in recognition of his broad experience, capabilities and success in helping coach and assist sales associates to complete deals.
Financial Services Manager – John Rios for highest sales completed and quick, efficient turnaround.
Sales Administrator – Carol Manning for the third consecutive year, in recognition of her boundless strength and energy, flexibility, and cheerfulness in helping facilitate our growing needs.
FIXED OPERATIONS / SERVICE:
Fixed Operations Manager – Neil Cann for being an incredible leader with a strong work ethic who inspires us to be better every day.
Assistant Service Manager – Mike Hudak in recognition of top leadership in sales of parts and services.
Top Customer Service Experience (CSE) Rating among Assistant Service Managers – Michael Mack with an average 96.6% customer satisfaction rating on 382 customer surveys. He usually arrives early, works productively, and is an inspiration to us all.
Technician – Joel Bjornstad for the fourth consecutive year. He's a 19-year Honda service veteran with a high level of expertise who's so fast and efficient that he often has time available to assist other technicians.
Express Technician – Theo Byfield for top performance in Express Lube services. He's a solid rock in the service department who eagerly helps coworkers.
Parts Employee – Julian Castro for finishing in the top three in sales and gross profit, even though he took over shop dispatch for two months of 2019.
Detailer – Jebediah ("Jebo") Ryan for top detailing hours for the second consecutive year. He works hard ... and always with a smile.
Service Administrator – Monica Caraballo who commands the respect of all the service advisors and takes pride in her work, ensuring it is always thorough and complete.
GREATEST STRIDES FORWARD IN 2019:
Most Inspirational – Driss Hilili, Accessories Manager for his ability to see and project the bright side of any situation and inspire his coworkers to give their best effort every day.
Most Improved – Danny Bent, Assistant Service Manager for increasing service work orders by 41%, while raising his customer service rating to 96.3 on 23% more customer feedback surveys.
Best Attitude – Chris McGaw, Inventory Manager who reliably gets an impossible amount of work done every day! He's cheerful, professional, as well as cool and calm under pressure.
Outstanding Employee – Jacque Beddow, Store Assistant who finds smart, effective ways to help every department meet and exceed our customers' needs every day. She's always kind and approachable and makes us all shine more brightly.
Outstanding Manager – Jen Raabe, Financial Services Director. This is her second award as our "Outstanding Manager of the Year." She is a vital contributor to our annual growth and success, as she delivers exceptional closing services to enhance customer satisfaction and loyalty.
Outstanding Leader goes to Tim Jamil, General Sales Manager who has emerged as a strong, effective sales leader since he joined Brandon Honda in 2003. He took top honors as "Executive Manager of the Year" for 2017 and 2018 before his promotion earlier this year.
"We congratulate all our standout employees for yet another year of excellence and teamwork, serving our customers and working together with distinction."
Brandon Honda is located at 9209 E. Adamo Drive in Tampa, FL 33619, one mile west of I-75. It is an award-winning automobile dealer and Green-Star Certified service facility that works proactively to protect the environment. Brandon Honda is pet-friendly and helps promote rescue animal adoptions year-round. Sales hours are Mon. – Fri., 9-9; Sat., 9-8; and Sun., 10-6. Service/Parts hours are Mon. – Fri., 7-8; Sat., 7-5; and Sun., 9-3. The gourmet café is open Mon. – Sat., 7-8 and Sun., 9-6. For more information, call 813-664-1234 or visit www.BrandonHonda.com/
Page Updated Last on: Feb 14, 2020