Bird & Bird Roam Free With Mobliciti's Mobile Airtime
Purpose of Implementation - In Bird & Bird's London office, the remit was to replace an outdated, split estate mobile airtime contract with a more flexible contract option which was sympathetic to the needs of users.
Bird & Bird had recently come to the end of a three-year mobile airtime contract. By the time the contract ended, it was no longer addressing their needs.
The main issue Bird & Bird identified was related to data usage; with users requiring more data than they had available under the existing contract. This resulted in either encouraging reduced data use or face excess costs, which made controlling costs in a proactive way very challenging.
Bird & Bird's IT department knew they had to find a solution which enabled a smoother user experience, which was easier to manage.
By bringing Mobliciti on board to manage their airtime, Bird & Bird were able to retain two separate networks, but they were now delivered on a single contract, single invoice and each connection placed on the same sets of commercial - all supported by the same helpdesk team.
Mobliciti's customer portal was key to Bird & Bird's decision, as it provides an easy hands-on approach. With a large organisation, swiftly adapting to starters and leavers is essential, and the customer portal gives them the ability to easily swap SIMs to accommodate any fluctuations of staff. The customer portal provides a detailed insight into mobile and data usage, and also allows alerts to be set up related to call spend and data usage.
The transition between the two contracts was seamless for end-users and mobile restrictions have now been relaxed, with Bird & Bird now able to offer a more flexible approach to mobile data for employees. Working alongside Bird & Bird, Mobliciti were able to support their newly introduced tariff with in-month proactive monitoring and alerting, which comes as standard under Mobliciti's Managed Service. These changes meant that Bird & Bird were able to be aware of, react to and address any exceptional usage in that month.
By bringing Mobliciti on-board to manage Bird & Bird's mobile airtime, employees have a greater degree of freedom with their data use, and the business is able to reduce end-user usage controls.
Mobliciti enables organisations to Procure, Connect, Secure and Manage mobile devices and Cloud services, powered by innovative technologies and delivered back as a fully managed service.