GSM Voice Terminal providing efficacious solutions
Market always look for innovative solutions ridden with avant-garde technology. GSM Voice Terminal the upgraded version of FCT .
By: Aegis Informatics Pvt. Ltd
Call recording: Market competition has brought down the prices of GSM based call services and in future, is near to replacing service providers of analog and digital lines owing to bad maintenance and installation services at remote locations or less developed areas. Moreover, also adding futile amount on expenditure side in balance sheets. GSM Voice Terminal not only maintain the record to be in legal compliance, but also to improve the quality of calls and upgrade the skills reps, capture missed calls or other details, track information regarding customers and enhance customer service.
Call routing: In IVR based call routing is automated routing state of art through the options of keypad, which directs customer' call to reach to specific department using single dialed phone number. Routing calls to specific departments, office branches, or real estate locations in different cities, in a couple of moments without any hassle presents more efficient, and organized way of working of any organization and keeps customers happy and also, depicts a professional image towards your organization.
POP-UP: Every time when call representative of any organization receives the inbound calls, its vital for agent to handle the call efficiently. These pop-ups will illustrate the information regarding the caller such as caller id, name, phone number and provide agents the provision where they can add remarks for future reference.
Auto Dialer: The process of outreaching to thousands of customers for any enterprise using manual dialing is time consuming and tedious task. The giant organizations have their own call centers and perform outbound calls. It becomes imperative for these organizations perform their tasks efficiently and smartly.
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