iNextrix Announced Launch of iCallify Version 1.2
iNextrix announced the launch of the new version of iCallify: Intelligent Call Center Software. The latest version of iCallify is Version 1.2.
By: iNextrix Technologies
The latest version of this call center solution is called iCallify Version 1.2. This latest version of this intelligent call center software will have all features it already had in its earlier version which is iCallify Version 1.1.
Skill based call routing
Whenever an inbound call is received by this intelligent call center software, it will be routed to the agent that has all or most of the skills to attend the call.
Support ticket solution
As per the shared details, iCallify will have an integrated support ticketing solution in it. The customer can raise a support ticket by sending an email. This solution also has a mechanism of the ticket queue to handle multiple tickets in parallel.
Agent rank based call routing
The admin can assign ranks to the agents based on different criteria. Once the Agent Ranks are defined, in case of an inbound call, the call will be routed to the agents based on the assigned ranks.
Multiple call retries
This feature is for outbound call centers. When an automated dialer of iCallify, which can be any one of the auto dialers, generates outbound calls to the predefined leads, it will use this feature.
This intelligent call center software has been supporting two modes of communication as listed below:
1. Audio calling
2. Chat (Instant Messaging)
The launch of version 1.2 has added one more mode of communication, namely, SMS aka text messaging. As per the shared details, this feature is very useful for a majority of call centers and businesses.
The spokesperson of the company shared that the new buyers of iCallify: Intelligent Call Center Solution will receive this latest version of the software. The existing users of iCallify can upgrade to the latest version. The team of iNextrix provides an Upgradation service for free on request to its customers.
The iCallify Version 1.2 is released and now is ready to use for any call center or business.
About iNextrix Technologies Pvt. Ltd
It is an IT company based in Ahmedabad, Gujarat, India. It offers trending services and solutions. iCallify is one of the in-demand products offered by the company. To know more about this intelligent call center software, please visit https://inextrix.com/