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Follow on Google News | Hodusoft Announced VoIP Call Center Software with Latest Features For 2019 and 2020Hodusoft's blended VoIP call center software incorporates virtually every feature required in 2019 and it is ready for 2020 too.
By: HoduSoft Pvt Ltd Elaborating on the features he said that Hodusoft's VoIP call center software is modular and well structured, tested and refined for ease of use and to achieve maximum ROIs. There is a layer of IVR built into the inbound-outbound call center software and it is tied to a CRM. Then there is another layer of social media integration. Currently Hodusoft has integrated Instagram, Facebook and LinkedIn with Whatsapp integration coming soon. Yet another layer takes care of omni channel communications through voicemail, fax, SMS, text and chat as well as social media interactions. A layer of WebRTC permits easy audio-video chats and conferencing as well as porting to mobiles. Contact centers or businesses using Hodusoft's VoIP call center software can broadcast SMS or use IVR for surveys apart from its usual duty of self service. "We have covered all bases." Hodusoft developed its VoIP call center software from three perspectives and it has done it quite well. One is the customer experience perspective admirably fulfilled by all the various features starting with IVR to skill based routing to the agent and social chats or video chats as may be convenient. The second important perspective is ease of use by agents for which Hodusoft has included an easy to use graphical user interface that gives agents a bird's eye view of everything in the inbound-outbound- Continuing, he said that Hodusoft has ambitious plans for the future in which its call center software will see more of AI-AR-VR integration as well as use of smarter bots. Current customers will receive the benefit of such advanced features. In conjunction with its parent company Ecosmob, there is more of ML and other integrations going on to make the software smarter and assist agents to do more with less effort. This means call centers can employ fewer people and yet deliver fast services. Businesses and contact centers, new and existing ones, are invited to demo the software by contacting Hodusoft at 91 79 48939393, 10707-708-4638 or chat live on http://hodusoft.com/ End
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