- July 3, 2019
-- SocksLane continues to provide better customer experience by updating their website with new content for their recently released products: compression elbow sleeves and cotton compression knee sleeves. The small family company has had a presence online with their cotton compression socks and has provided customers not just with products but with after sales support.
SocksLane as a company has a way for customers to reach them out and has built a good reputation for responding swiftly and positively to concerns and requests of customers. Amanda, the co-founder of the company, said that this exchange of emails with the customer is their basis for the content of their website blogs.
She further stated "It is because of the positive and not so positive response of our clients that we are able to research their needs and respond to them. We learn a lot of things from their feedback and we publish content which is related to what they actually need. One example of which is our response to their need for comfortable knee support that they can use on a daily basis. I am glad that we have this exchange of ideas with them."
SocksLane has spent the last 5 years building a low-key but solid and consistent presence to its customers. Amanda and Dave Dixon's credo for the company has always been to focus on customer satisfaction, and as such the company has always worked toward providing comfortable, high-quality, allergy-free cotton compression socks.
The company website updated its content recently which in turn contributed to building a 75% reorder rate. SocksLane.com serves as a portal for customers to purchase products and at the same time read useful articles. As noted above, SocksLane products can be purchased at the company website, www.sockslane.com, or through Amazon at Amazon.com/dp/