Black & Associates Insurance Launches New Online Customer Feedback Technology

SPOKANE, Wash. - Oct. 9, 2018 - PRLog -- Black & Associates Insurance, an insurance agency located in Spokane, WA that specializes in Home Insurance, Auto, Contractors Insurance, Business Insurance, and Insurance Bonds has announced the launch of their brand new online customer experience feedback system.

Black & Associates Insurance is proud to announce the unveiling of a new online customer feedback system that will allow clients to provide feedback about their interactions with the agency. The online system allows all clients to rate the agency on a scale of 1-5 and provide comments and insight that will go directly to the management of the agency.

If clients are interested, they'll also be given an opportunity to write an online review of the agency on websites like Google and Facebook and the new system will facilitate that review by providing direct links and instructions for submitting the reviews.

Agency owner, James Black believes that customer satisfaction is the key to success in the insurance business and the best way to understand what your customers want is by listening to them. The technology may be new but the idea of putting customers at the center of everything has been around as long as people have purchased insurance.

The introduction of this new system is one part of a multi-tiered approach the agency is taking this year to improve customer service and develop an online reputation that matches the honor and notoriety they hold throughout the Spokane community.

You can check out the new system on their website here: https://www.blackandassociatesins.com/client-testimonials...

About Black & Associates Insurance: Black & Associates Insurance is a full-service insurance agency located in Spokane. The agency specializes in Home Insurance, Auto, Contractors Insurance, Business Insurance, and Insurance Bonds and works with clients throughout the state of Washington to find better and more affordable options for financial security.