Napier Management Services Address Redress

POOLE, U.K. - July 17, 2018 - PRLog -- NAPIER Management Services are delighted to announce their membership with The Property Ombudsman PRS (Property Redress Scheme).

Aileen Lacey-Payne, Director of Napier Property Management said: "The issue of housing and homes is highly emotive and when something goes wrong it's imperative that issues be resolved fairly, appropriately and quickly.

"The role that managing agents play as part of that process is important and how agents handle complaints is a hot topic."

The Property Ombudsman (TPO) helps to resolve complaints between home owners and property agents when things don't go according to plan and provides guidance to the industry about adopting and developing a culture of effective complaint handling.  It provides support to both parties and reassurance that there is an alternative to costly and lengthy court proceedings - that can prove time consuming as well as being expensive.

Aileen added, "As ARMAQ agents we conform to many organisations' codes of practice and take our responsibilities very seriously. TPO is a government approved scheme to provide independent redress in relation to disputes between consumers and property agents.

"Customer Service and professionalism are top of our priorities," Aileen adds.

TPO is a full member of the Ombudsman Association and has adopted the Association's Service Standards Framework which sets out best practice for ombudsmen schemes.  TPO has been validated by the Association as adhering to its principles of good governance for ombudsmen schemes, ie. independence, transparency, accountability, integrity, clarity of purpose and effectiveness.

For more information, contact Napier's friendly staff: 02380 337883/01202 314511 or visit their website at http://www.napiermanagement.co.uk

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Napier Management Services Limited is an ARMAQ member andwas inaugurated in 1994 when it took over an existing property management business started by Ian Napier, a well-known surveyor based in the Westbourne / Canford Cliff's area.

The business has expanded considerably in recent years mainly through recommendation. Our clients include residential management company directors, right-to-manage company directors, freeholders and developers. Our portfolio of properties covers a wide range including small freeholder owned conversions, new builds and large purpose built blocks run in conjunction with the Management Company Directors.

We put emphasis on training our staff, and all our Property Managers have IRPM (Institute of Residential Property Management) qualifications and we ensure their training is updated continually. Our accounts staff are also encouraged to further their professional development and Napier have an excellent level of staff retention which ensures long term relationships are built with our clients.

The management of long leasehold residential property is a complex business requiring a full understanding of the structure and meaning of leases, a thorough knowledge of the statutory requirements of the various landlord and tenant legislation, and compliance with the recognised Codes of Practice.

If you select the right management company they will:

• Have a full understanding of leases and relevant legislation
• Work within recognised Codes of Practice as provided by:

• Royal Institute of Chartered Surveyors
• The Association of Residential Managing Agents

• Have an in-house team (and outside contractors) to deal with all aspects of managing the property
• Be able to provide full accounting facilities for budgeting, service charge collection and year-end accounting
• Deal with arrears collection and disputes between lessees in an independent and professional manner

Napier's Range of Services

·       24 hour emergency maintenance contractors

·       Initial visit and assessment of future requirements. Provision of proposals (no charge)

·       Setting-up system and obtaining relevant information to provide a smooth take-over. Analysing lease covenants and implementing effective compliance.

·       Preparation of a service charge budget (for approval), issuing invoices, administering income account, pursuing late payers.

·       Collecting ground rent, where applicable.

·       Administration of the service charge expenditure account, receiving and checking contractors invoices and making payment (some clients prefer to be co-signatory).

·       Maintaining financial records, including provision of regular statements, preparation of financial year end reports for accountant and liaising with accountants.

·       Managing and advising on the long term needs of the building, e.g. arranging five year or ten year maintenance schedule reports with technical advisors.

·       Advice on leasehold matters

·       Managing short-term needs of the building and customer by responsive maintenance / emergencies.

·       Manage effective relationship with customers and other parties and provide advice.

·       Optional administration of Company responsibilities including Company Secretarial duties, arranging and attending annual general meetings, completing company returns

·       Consultation on Major Works under S.20 of Landlord and Tenant Act, including liaison between clients, surveyor and appointed contractors