DigiFabster Helps iGo3D Convert Prospects Into Customers
To automate the sample request process and better serve their clients, iGo3D utilizes software from DigiFabster. The tools DigiFabster provides help iGo3D accept sample requests online.
Over the past couple of years, iGo3D has experienced exponential growth. In 2016, the firm started a new business unit called Additive Manufacturing Solutions (AMS) with the goal of helping larger organizations and companies in specific markets achieve their goals with additive manufacturing. Today, the company serves multiple industries, including the dental market and industrial customers who are digitizing their production models and developing smart factories.
Some the 3D printer brands iGo3D represents include Ultimaker, FormLabs, XYZprinting, MakerBot, Zortrax, Raise3D and others. The company also offers replacement parts and filament from ColorFabb, Verbatim and others. Beyond 3D printing equipment, iGio3D also provides several 3D scanner brands and software from 3DPrinterOs and Simplify3D.
As part of their service offering, iGo3D works with their resellers to help them sell their products.
During the sales cycle, iGo3D's clients often ask them to print test files, helping them confirm the validity of a specific solution. With multiple resellers, serving many different clients, managing this process can be cumbersome.
To automate the sample request process and better serve their clients, iGo3D utilizes software from DigiFabster. The tools DigiFabster provides help iGo3D accept sample requests online. Prior to submission, each model is inspected and if necessary, repaired automatically. When they are received the sample requests are placed in a job management queue that helps iGo3D ensure each job is completed and returned to the customer in a timely manner.
DigiFabster's software not only ensures a quicker response, it saves iGo3D a significant amount of labor. Instead of having to receive, inspect, and if necessary, fix each file and then write up an order for each request, the staff at iGo3D can focus on more important tasks, including producing and shipping samples.
Delivering samples more quickly can have a profound impact on sales cycles, helping iGo3D's customers sell more product, more quickly. It also helps iGo3D improve the customer experience and while simultaneously reducing the strain on key resources.
iGo3D is not alone in their desire to save time and money. Service bureaus, equipment providers and others in the 3D printing industry are quickly discovering that software can help them improve the customer experience, reduce costs and generate new revenue more quickly.
To learn more about how your organization can automate 3D printing workflows, contact DigiFabster today.
DigiFabster is a California-based software-as-
CEO of DigiFabster Inc.
iGo3D is a leading European distribution company, specialized on professional products for 3D printing and 3D scanning. iGo3D offers a wide range of 3D printers, 3D scanners, software, consumables and accessories.