Sensiple Skype4B Adapter in ServiceNow App Store

OMAHA, Neb. - Aug. 29, 2016 - PRLog -- NJ, United States - August 24,2016 -  Sensiple, an award winning solution provider for collaboration, communications and customer engagement has recently listed Skype4B Adapter for ServiceNow in ServiceNow App Store (https://store.servicenow.com/$appstore.do#!/store/application/047b98640f269a40cab54c6be1050e62/4.1.3)

Skype4B Adapter extends SfB collaboration to ServiceNow Service Teams. Sensiple's Skype4B adapter redefines the way interaction happens within the service desks by extending unified communication & collaboration across your service delivery teams and employees or external customers. This connector supports both On-premise and Hosted implementation models and it provides users the ability to create, update and review service ticket / incident / request from SfB (Both Chat and Voice).

"Skype4B Adapter will help companies to leverage their SfB enterprise voice investment for customer support calls," said Arasappan T. Pillai, Vice President of Customer Experience at Sensiple.

Sensiple's Skype4B Adapter provides highly personalized customer experience by,

•          Delivering Intelligent Interactions

Allows agents to seamlessly access Service desk tickets within the Microsoft Skype4B. This helps the agent to know the reason of the customer call, engage in a context aware conversation and save manual effort

•          Connecting the Right Agent

Sensiple has a unique ability to feature the Skype for Business Presence of a user to the service desk portal. This enables the Service representatives to interact with the users and resolve the incident swiftly

•          Promoting collaboration

Enables agents to interact in real time and gather information on the issues from caller thus avoiding gaps in communication and improving speed of resolution

Benefits of Skype4B Adapter

Ø  Smart Chat/Voice call routing to right agent

Ø  Shows 360-degree view of the caller to Service Desk representatives for context aware conversation

Ø  Improved First Conversation Resolution

Ø  Reduced call handling time

Ø  Improved chat channel adaptation & acceptance because of familiarity of SfB

Ø  Consistent high quality customer experience by providing a unified view across all channels

Resources

Skype4B Adapter for ServiceNow (https://store.servicenow.com/$appstore.do#!/store/applica...)

Unified Service Desk (http://skype4b.sensiple.com/unified_service_desk)

To Understand our solution better, https://www.youtube.com/watch?v=BUfMdcB6W0c



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About Sensiple

Sensiple is a global leader in consulting and Information Technology Services company Head quartered in United States-New Jersey with its offices in Singapore and India. Sensiple has evolved from being a business consulting company in its early stages to one stop world class IT solution provider over the years. Sensiple is an award winning solution provider for collaboration, communications and customer engagement, explicitly focused to extend the power of Microsoft Skype for Business for enhancing the customer experience. We have our innovation footprints globally in the field of Microsoft Technologies, Voice Technologies, Speech Recognition & Analysing, and Optimized Solutions for Financial Institutions, Telecommunication, Healthcare and Government enterprises. Sensiple product portfolio covers solutions for Service Desks, Contact Centers and Customer Service teams, for the following channels: IM, Voice, and Webchat For more information, please visit www.sensiple.com

For more information, Contact:

Marketing Team

Customer Experience, Sensiple

cxmarketing@sensiple.com

732 283 0801