Humanitarian Organization Utilizes Jacada Visual IVR to Enhance Nepal Disaster Relief Donations

ATLANTA - May 10, 2015 - PRLog -- Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, is honored to announce that its Visual IVR solution is being used to raise donations that fund relief efforts in Nepal. The magnitude 7.9 earthquake that struck near Kathmandu, Nepal has resulted in the immediate need for humanitarian response and donation for the region. Jacada’s customer, an innovative donation center acting on behalf of a member of the International Red Cross and Red Crescent Movement, has launched Jacada Visual IVR to offer choice and simplicity for donors contacting them from their mobile devices.

To meet the urgency for funds while providing a convenient donation method for smart device users, the donation center was able to stand up a Visual IVR instance in less than two (2) days of the incident.

Jacada introduced its Visual IVR product to the market to solve customer service frustrations, however each day our customers present additional innovative ways in which our product benefits their organization,” says Guy Yair, Co-Chief Executive Officer of Jacada. “This connection to the relief efforts in Nepal is an example of the broad uses of our unique technology and we hope that its use will prove helpful in this important fund raising cause and help the Nepalese people in some small way.”

For more information, please visit: http://www.jacada.com/