All Lines Dealer Services Selects College of Automotive Management as Exclusive Training Partner
“One of the biggest issues challenging most dealers today is high employee turnover and the lack of qualified, career-minded individuals to promote from within. The sales, finance and sales management cross-training provided by The College of Automotive Management to all customer-facing front end employees is the solution to this dilemma. Since all employees learn every job function (sales, leasing, special finance, desking, loan underwriting, team leadership and F&I), they better understand how what they do affects the entire sales process. They learn how to stay in their role without discounting price to move the sales process along and can be called upon to help in other positions when necessary. Dealers end up with higher profits, a better customer experience, and more options to promote from within and won’t have to look outside the dealership to fill key management positions in the future. Automotive Career Training (ACT) also provides employees with a career mindset by providing salespeople proven pathways to success resulting in loyal books of business, and pathway into management for those who seek to advance their career by taking on more responsibilities at the dealership,”
“Dealers that offer career training provided by the College have a documented culture of ethics and promote established leaders from within the organization. These dealers have a greater incentive package to offer talented sales professionals looking for more support and career opportunities. Dealers that provide all employees with Automotive Career Training (ACT) will be more successful recruiting and retaining top sales talent from universities or even professionals from other industries that already have their own book of business, such as insurance agents. We are proud to offer these services in conjunction with Shaw Glen and his team at All Lines Dealer Services to all of their dealers. Shaw shares our core values of ethics and a commitment to helping the dealer community provide the best work environments and career opportunities to their employees,” says Lloyd Andersen, CEO of the Lloyd Andersen Group of Companies, Inc. (LAGC), parent company of the College of Automotive Management.
“One objective we are committed to helping dealers achieve is 100% documented CSI before every customer leaves the dealership with a vehicle. The College of Automotive Management’s comprehensive training includes legal compliance, leasing, special finance, F&I administration, F&I sales processes, presentations and disclosures, loan underwriting, and deal structuring. This combination of training provides dealers with another solution that solves the number one CSI issue dealers face today – the customer’s complaint regarding the wait to get into F&I during busy times. Cross-trained salespeople that have demonstrated their ability to professionally present F&I products as well as sell vehicles, and accurately disclose finance or lease contracts are a new asset for dealers. They can be called upon to fill in for F&I when times are busy and completely eliminate costly “house deals” and rushed F&I presentations, both of which devastate F&I product sales and profits. Student sales employees train at their own pace in the online classrooms under the support of personal career coaches and content experts. After learning how to build their own book of business by being a professional career salesperson, salespeople begin to learn other seats in the dealership. When ready, salespeople produce their own videotaped role play examples of their F&I presentation skills and are “signed off” by management before being selected to fill in for F&I during busy times. Then these cross-trained or “hybrid “salespeople are able to fill in during busy times, vacations or unexpected vacancies to help ensure no one ever waits to hear an F&I presentation. F&I presentations made by trained hybrid salespeople are almost always more profitable than zero-profit house deals and rushed F&I presentations made by managers. In addition, when the dealership notices that a cross-trained salesperson becomes a superstar with a high F&I profit per unit average and high CSI, that person becomes the next logical choice for the dealer to promote from within when a position becomes available - without any risk and increase F&I income perpetually. Then, with these kinds of opportunities and career education support systems in place, dealers can recruit top-tier talent. We believe this is the most profitable, practical and risk-free solution to achieve 100% sales and F&I department CSI by eliminating the number one customer complaint once and for all,” says Eric Andersen, President of the College of Automotive Management.
More information about All Lines Dealer Services: “The proven, reliable solution for auto dealership profits.” All Lines Dealer Services has been implementing superior product programs designed specifically for the automobile dealer since 1983. All Lines Dealer Services products and services include working directly with dealership personnel to effectively maximize revenue in several areas. We do this by utilizing innovative high quality products including but not limited to Service Contracts, Gap Waivers, Security/GPS Tracking, and Auto Appearance Protection. All Lines Dealer Services has the goal of helping dealerships increase productivity through training. For more information regarding the valuable services and products provided by All Lines Dealer Services please visit www.aldsinc.com.
More Information about The College of Automotive Management: Since 1992, The College of Automotive Management has trained 1000’s of automotive professionals who are now the leaders and influencers of the automotive industry. The College provides the industry’s foremost automotive career training solutions for all sales, F&I, desk, and sales management positions including special finance, internet, desking and loan underwriting training. For more information about the College, visit us online at http://www.collegeofautomotive.com.
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