Sydney Trains Selects HCL for Bespoke Systems Support Services

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Sept. 3, 2014 - PRLog -- Sydney, Australia/Noida, India, September 3, 2014:HCL Technologies (, a leading global IT services provider today announced that it has been selected by Sydney Trains as a strategic partner to provide bespoke systems support services. HCL will provide end-to-end application management and support services to transform the company’s IT landscape.

Leveraging its integrated service delivery framework MaSCOTTM (Managed Services with Continuous improvement to Transformation) and ALT ASMTM, HCL will provide application development, support and maintenance services to support business and IT users improving application stability and availability for Sydney Trains. HCL will use its ASSeTTM Transition framework to ensure a seamless and risk free transition with zero business disruption. HCL will also be responsible for optimising the company’s application portfolio in alignment with business processes across its Australian operations.

“Our objective is to bring in process efficiencies through vendor consolidation and ensure optimum resource productivity to continuously improve peak punctuality targets,” said Mr Malcolm Pascoe, CIO, Sydney Trains. “HCL’s in-depth experience in managing complex applications landscape globally, strong delivery framework, knowledge management methodologies and core domain expertise in the transport sector made it an ideal choice for this engagement.”

“We are delighted to be working with Sydney Trains,” said Mr. Sanjeev Nikore, President – APMEA, India Business and Sr. Corporate Vice-President, Strategic Engagements, HCL Technologies. “Our engagement with Sydney Trains underscores HCL’s growing leadership in the global travel, transport and logistics industry. Driven by our core philosophy of Relationship Beyond the Contract, our constant endeavour will be to deliver excellence and innovation to transform their IT applications landscape.”

HCL utilises domain-led business process repositories, and provides tools and framework led IT and business transformation through dedicated centres of excellence for the transport and logistics industry. HCL has extensive experience across industry segments including travel and hospitality, transportation and logistics. HCL serves eight of the top 15 logistics service providers, seven of the top 12 airlines, nine of the top 15 railroads, two of the top five hotels and five national mail companies trust HCL for their IT and business transformation.

About HCL Technologies

HCL Technologies is a leading global IT services company working with clients in the areas that impact and redefine the core of their businesses. Since its emergence on global landscape after its IPO in 1999, HCL has focused on 'transformational outsourcing', underlined by innovation and value creation, offering an integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and Business services. HCL leverages its extensive global offshore infrastructure and network of offices in 31 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare & Life sciences. HCL takes pride in its philosophy of 'Employees First, Customers Second' which empowers its 91,691 transformers to create real value for the customers. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 5.4 billion, as on 30th June 2014 (on LTM basis). For more information, please visit

Source:HCL Technologies
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