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Passenger Launches FUEL Community Engine To Transform How Companies Listen to, Engage with Customers
Passenger “walks the talk” with its newly created community software, inspired by the voice of its customers and designed for simple DIY use, stronger member engagement and operational efficiency
Rooted firmly in technology, Passenger (http://www.thinkpassenger.com/)
"It’s no secret that today, capturing the voice of the customer is critical to agile innovation and customer loyalty,” said Thomas Finkle, Chief Executive Officer, Passenger. “If you're not listening to your customers, you're missing an opportunity for rapid insight development. Passenger listened to its customers and the result is our new best-in-class technology platform, which helps companies deliver an authentic customer experience while generating fast, actionable insights."
"Gathering real-time voice of the customer insights to serve customers better is a business imperative,”
Key features of Passenger’s new platform include:
· Flexible design, scalable size and segmentation capabilities;
· Custom-branded mobile apps for Android and iOS platforms
· Best-in-class applications including fully integrated Qualtrics survey tools and Tableau-based analytics dashboards, responsive design, sentiment analysis, and brand intelligence tools
· Multi-language translation abilities to address globalization requirements for any business and any language
· Document sharing and streaming and a new live chat module
· Social media integration options, including social sharing
"In partnership with Passenger, we have changed the culture within Hertz,” said Marilyn Valenza, Director of Global Customer Insight, The Hertz Corporation. “Our Hertz Hub customer community has resulted in significant ROI. We’re thrilled to have contributed to Passenger’s new platform's features and functionality."
To find out more or schedule a demo, please contact Kelly Maltman at email@example.com.
Passenger, a leader in private online communities for customer engagement, is committed to helping the world’s leading brands connect with their customers to uncover insights, foster innovation and inspire advocacy. Founded in 2006 and based in Los Angeles and New York, Passenger enables brands to connect and communicate with key stakeholders online, on mobile and on social networks. Clients include Fortune 500 companies such as Hertz, Fox Broadcasting, and Hyatt.
Passenger combines industry-leading technology with expert community management and engagement services to allow brands to connect in real-time with their communities to inform research, product development and marketing decisions. In addition, all of the data collected in the FUEL Community Engine is warehoused in a single database with robust analytic capabilities, which provides a holistic view of the community health, as well as actionable, member-driven insights. For more information, find us on Twitter at @thinkpassenger, on LinkedIn (https://www.linkedin.com/