Telephone-Based Online System Connects Home Owners with Home Improvement Contractors

MINNEAPOLIS - Aug. 8, 2013 - PRLog -- Troy Selvog saw a problem.  Of the dozens of systems and services available online which purport to help home owners find contractors, or to help contractors find leads for new projects, virtually all of them were email based and prone to lost or misinterpreted communication.    “It seemed to me that what used to work a long time ago, coupled with a bit of new technology, would be the perfect answer,” explained Selvog.    A few months of intense code writing by telephone technology experts coupled with an easy to navigate website and Customer2Contractor.com was born.  The website provides entry into a system that is simple to use and provides a quick way for home owners to advertise their needs for contractors and for local contractors to find projects in their areas of expertise.      “The concept is simple.  Think of how many emails you get in a day,” continued Selvog.  “Lots of people are getting hundreds and hundreds of emails every day, so many in fact that often the ones they really want to read are trashed right along with the junk email.  The average person doesn’t have the time to painstakingly filter through the garbage to find all of the gold.  That’s one big reason that Customer2Contractor.com uses a voice system.”    But escaping the avalanche of incoming emails, is only one of the reasons that a voice based system makes sense according to Selvog.  The other reason?  Misinterpretation.   If missing the email all together is not a big enough problem, add to that the possibility of not fully understanding the project as described in an email.  Contractors and home owners will often elect not to do business with each other when the only problem is that one or both of the parties is just plain lousy at explaining things in writing.    Selvog is not alone in his analysis.  Publications no less than the prestigious “Harvard Business Review” have chimed in and come down on the side of voice vs email.  In a Nov. 2011 article written by Anthony K. Tjan, Selvog’s reasoning is solidly reinforced.      “Like many readers, I have experienced too many unproductive strings of back-and-forth emails or texts that should have stopped in round two, but continue,” wrote Tjan.    Popular Pennsylvania based employment agency “Berks and Beyond” also prefers voice communications to email noting that voice is much better for communications which are complex or long or easily misunderstood.    “You can’t build relationships by email,” said Selvog.  “When a home owner is looking for a contractor to do a job, developing the relationship is critical to getting the job, and to ensuring an outcome that will please the home owner and have the potential for referrals or repeat projects for the contractor.”    Selvog’s system is simple.  If you visit his website at www.Customer2Contractor.com you’ll quickly see how a home owner can leave a message in the system describing their project and receive return phone calls from interested contractors.  In order to keep leads fresh and so home owners are not deluged with phone calls, only three contractors are allowed to respond to project postings.  Once a project receives three responses, it is removed from the system.    “One of the big complaints from contractors is that most lead/referral systems sell their leads to dozens of contractors,” noted Selvog.  “That means that home owners are buried with emails from contractors and contractors are sharing leads with so many of their competitors that it becomes discouraging to even follow up.  Our system solves those problems along with all of the communications-related issues.  It’s a smooth process for both home owner and contractor.”    Customer2Contractor.com is in its launch period now through the next several weeks.  Contractors who join the system during the promotional launch period will receive unlimited leads absolutely free while the launch period lasts.  At the end of the launch, contractors will be charged a small monthly fee for as many leads as they choose.  The service is always free to home owners.    Contact Information:   Troy Selvog  (651)246-1343  info@customer2contractor.com