MetaExperts Webinar Series entitled "Mining Your Contact Center for GOLD" Success

LIVONIA, Mich. - July 30, 2013 - PRLog -- Operational Excellence Thought Leader & Keynote Speaker Ron Crabtree Shared Techniques during the "Call Center Improvement:Mining Your Contact Center for GOLD" MetaExperts Webinar Series

(Livonia, Mich. – July 30, 2013) – MetaOps, Inc. announces the success of MetaExperts Webinar Series entitled "Mining Your Contact Center for GOLD - Methods Exposed to Uncover Opportunities Within a Contact Center and Organization-Wide that Quickly Convert to GOLD."Operational Excellence Thought Leader & Keynote Speaker Ron Crabtree was joined by CEOs, Presidents, COOs, Senior Vice-Presidents and Operations Executives in all disciplines and industries charged with improving contact center performance. The webinar was held on Thursday, July 25, 2013.

During the event, Crabtree shared techniques to use in contact center operations as a catalyst to drive improvement across the entire organization. Crabtree explained, “Most organizations have well-run contact centers, they have good technology, IVR and workforce management implemented—but they often stop there and miss the real golden opportunities lying in the crevices that can make all the difference in an organization."

Key discoveries attendees took away from Ron's webinar were:

·Methods to drill-down to the critical few processes that yield 80 percent of the opportunity.
·Techniques to isolate the levers to support driving improvements in performance across the organization.
·How to uncover organization-wide innovations that can be quickly converted to bottom line results.
·Approaches to engage the entire organization in finding golden opportunities.
·Approaches to win support and engagement with shared accountability.
·Tips for creating excitement and buy-in for driving lasting changes.

Ron Crabtree, CPIM, CIRM, CSCP, MLSSBB is a co-author or author of five books on operational excellence, including "Driving Operational Excellence," an Amazon.com best seller. Crabtree is also published in multiple business publications, including authoring APICS Magazine’s Lean Culture department for nine years running. He has personally mentored thousands in getting great results in business generating untold millions in benefits while improving everyone’s work life at the same time.

All attendees received a free subscription to the monthly MetaOps MagEzine (http://metaopsmagazine.com/) where experts from various industries and backgrounds share insightful, up-to-date, and informative articles on topics that will help business innovators achieve their goals.

MetaExperts Webinar Series is held every last Thursdays of the month. You may visit http://www.MetaOps.com and http://www.metaexperts.com for future webinars.