Pillar Hotels Awarded 2013 TripAdvisor Certificate of Excellence

IRVING, Texas - June 4, 2013 - PRLog -- Pillar Hotels & Resorts is proud to announce recipients of the coveted TripAdvisor Certificate of Excellence award for 2013.  Pillar hotels honored include the Hampton Inn Grand Rapids-North, Hampton Inn Laredo, Hampton Inn Secaucus-Meadowlands, Hampton Inn Jacksonville Beach Oceanfront, Hyatt Place Tampa Airport/Westshore, Holiday Inn Flint, Holiday Inn Express Irondequoit, Homewood Suites by Hilton Erie, Homewood Suites Warwick, Homewood Suites Rochester, Hyatt Place Nashville/Franklin/Cool Springs, Hyatt Place Indianapolis/ Keystone, Comfort Suites Rochester and the SpringHill Suites Grand Rapids North.

“We were delighted to learn of these hotels’ outstanding achievement and want to congratulate their teams on this well-deserved award,” said Dawna Comeaux, Senior Vice President of Hotel Operations for Pillar Hotels & Resorts. “Receiving an award of this caliber based solely on guest reviews is the highest honor a hotel can receive.”

“Trip Advisor is an important media by which we evaluate the quality of our hotel operations because it is feedback that is unsolicited, immediate and straight from the hearts of our guests,” shared Dale Turner, Senior Vice President of Hotel Performance Support for Pillar Hotels & Resorts.  “We heartily congratulate our team members at these hotels and appreciate their consistent delivery of friendly service and exceeding the expectations of our customers.”

The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Only the top-performing 10 percent of businesses listed on TripAdvisor receive this prestigious award.  To qualify for a Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor.

“The team at the Erie Homewood Suites and I are very excited to achieve this award.  This award is based solely on our guests’ reviews of our hotel. We work hard each day to exceed our guests’ expectation and this award reflects that,” says Lisa Chilson, Erie Homewood Suites General Manager.

“TripAdvisor is delighted to celebrate the success of businesses around the globe, from Sydney to Chicago, Sao Paulo to Rome, which are consistently offering TripAdvisor travelers a great customer experience,” said Alison Copus, Vice President of Marketing for TripAdvisor for Business. “The Certificate of Excellence award provides top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers.”

About Pillar Hotels & Resorts

Pillar Hotels & Resorts is one of the largest independent hotel and resort managers in the United States with approximately 209 select-service, extended stay and full service hotels under management across 35 states. Pillar represents 16 well-respected flags, and is one of the largest franchisees of Hilton and Marriott brands. Pillar Hotels & Resorts offers shared services, construction project management, accounting and revenue management services in addition to its management services. The company is headquartered in the Las Colinas business suburb of Irving, Texas. Pillar's size, geographical presence, and management experience uniquely positions them to handle transactions of all sizes. For more information, go to http://www.pillarhotels.com.

About TripAdvisor

TripAdvisor is the world's largest travel site*, enabling travelers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travelers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor branded sites make up the largest travel community in the world, with more than 200 million unique monthly visitors**, and over 100 million reviews and opinions. The sites operate in 30 countries worldwide, including China under daodao.com. TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to millions of monthly TripAdvisor visitors.  
*Source: comScore Media Metrix for TripAdvisor Sites, worldwide, January 2013

**Source: Google Analytics, worldwide data, March 2013