Globe Telecom's Reaction Statement to PLDT Outage

Feb. 28, 2013 - PRLog -- On February 25, 2013 at around 8:00PM, the local interconnection with PLDT in Bulacan was monitored to be out-of-service.  This was relayed immediately to PLDT as initial investigation showed it was due to unavailability of Signaling Link.  PLDT team advised us that they will look into the problem and perform a reset if necessary.  Since 2012, the POIs with PLDT always experienced problems on the signaling link at PLDT side which necessitates them to perform a reset of the said signaling links.  

By February 26, 2013 at around 12:00PM, other North Luzon local interconnections with PLDT (La Union, Baguio, Tarlac, Bulacan, Nueva Ecija) also went out-of-service, again due to the unavailability of signaling links. This was likewise escalated to PLDT for their investigation and rectification.  PLDT informed us that they forwarded the concern to their technical teams and will update Globe accordingly.

On the morning of Feb 27, the local POIs were still out-of-service and PLDT has still not given any reason for it.  Given the amount of time and the inconvenience to our own customers, it was necessary for us to issue a public advisory to inform our subscribers.

We urge PLDT to take public interest at heart and to solve the problem expeditiously to prevent further inconvenience to customers. All transmission facilities of Globe are working in peak condition especially in light of our network modernization program.

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For more information, please contact:

Yoly C. Crisanto

Head, Corporate Communications

Globe Telecom, Inc.

Tel. No. 7302627 │ Fax. No. 7393075

Email Address:  globe.corpcomm@gmail.com

Globe Press Room: www.globe.com.ph/press-room

Twitter: @talk2GLOBE │ Facebook: www.facebook.com/globeph