Neopost Win Two South East and London Contact Centre Forum Awards

May 30, 2012 - PRLog -- New Contact Centre Employee of the Year
The New Contact Centre Sector Employee of the Year Award was won by Aliscia Burrows. The winning candidate had to demonstrate their exceptional performance and its impact on the organization. The winning individual had to prove that they
continually improve on their skills and are able to transfer these skills across a
variety of job functions.

Best Use of Technology
To win this award Neopost had to demonstrate how technology helped its contact
centre to improve:
 Efficiency
 Ability to deliver services via the web and telephony
 Customer experience
 Return on investment

Neopost had to show flexibility in meeting changing customer needs and
demonstrate how technology became a business enabler whilst maintaining and
improving employee engagement.

Warren Tait, Customer Services Director, Neopost Limited, says, “We are
delighted to have won two awards, the high standard of competition was clearly
evident. We are very much on a journey to deliver the best possible customer
experience amongst our peers. I would also like to thank CCT at Capita IT
Services, our technology provider and partner for their help and contribution to
date.”

http://www.neopost.co.uk/news/neopost-awards/

The awards ceremony was held on Friday 25th May, at the Park Plaza Riverbank Hotel in London.  

About Neopost
Neopost is the UK’s and Europe’s number one supplier of mailing solutions. It has
a direct presence in 19 countries, with 5,700 employees and annual sales of €1
billion in 2011. Its products and services are sold in more than 90 countries, and
the Group has become a key player in the markets for mailroom equipment and
logistics solutions. Neopost supplies the most technologically advanced solutions
for franking, folding and inserting and addressing as well as logistics management
and traceability. Neopost also offers a full range of services, including
consultancy, maintenance and financing solutions.  
Neopost is listed in the A compartment of Euronext Paris.