Outten & Golden Realizes 20% Reduction in Help Desk Support Time with Biscom

Dec. 14, 2010 - PRLog -- Chelmsford, MA – Biscom, the leading provider of secure document transfer technology to the legal industry, today announced that Outten & Golden, a nationwide employment law firm, has released the results of their implementation of Biscom Delivery Server.

According to Arron Johnson, IT Director for Outten & Golden, “Prior to using Biscom, IT shouldered a huge support responsibility. Oftentimes, IT would answer after-hours support calls and spend upward of 40 minutes per file transfer transaction walking attorneys and paralegals through the steps of downloading software, burning CDs or sending via FTP.”

In the short time since their implementation in March, the law firm has realized multiple benefits and process efficiencies in terms of file transfers.  Attorneys are now able to quickly and easily handle their own large file transfers, thanks to Biscom’s intuitive interface.

Johnson estimates that the IT productivity boon is 8 hours a week for each of the two professionals on staff. “With Biscom, we’ve reduced the strain on our IT support desk time by 20%. Now, we’re free to address other issues such as overall network health and project planning. We are definitely more strategic in this new environment.”

To learn more about Outten & Golden’s file transfer success, download the case study now.

About Outten & Golden
Outten & Golden advises and represents individuals in employment, partnership and related matters. With 35 lawyers and 30 paralegals, the firm handles compensation and benefits issues, represents employees with a wide variety of claims and also handles class-action and collective wage-and-hour and discrimination cases.

About Biscom Delivery Server
Biscom Delivery Server (BDS), a product of Biscom, is a secure transfer application that enables users to send and receive large files – easily and securely. BDS has been selected by a growing number of AmLaw 200 law firms to resolve the security, compliance, and file attachment challenges of e-mail and FTP. Since 1986, Biscom has been providing enterprise document delivery and workflow solutions for Fortune 1000 companies. Learn more at www.biscomdeliveryserver.com.

Contact:
Jessica Meher
Biscom
JMeher@Biscom.com
978-367-3530

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Biscom Delivery Server (BDS), a product of Biscom, focuses on secure, managed file transfer solutions. BDS resolves the security, compliance, and file attachment problems of e-mail and FTP.