Miles Technologies’ Online Help Desk Extends Customer Service and Support

Aug. 12, 2010 - PRLog -- In line with its reputation for superior customer service, Miles Technologies’ online portal gives customers personal access to help desk request forms and live status updates.

Befitting of a full-service IT company, Miles Technologies provides online help desk requests as part of its standard work distribution. After modifying its internal systems and procedures to distribute incoming requests, Miles Technologies is now able to provide its customers with increased access to and control over their accounts. The features of the online help desk are available from multiple access points within the customer portal.

“When customers are logged in, our assistance is always just a click away,” says Chris Miles, CEO.  “This kind of immediate support is hard to find in other customer service programs.”

Miles Technologies’ online help desk saves time by assigning the appropriate team members to new projects and tasks as they are submitted. Customers are also able to track the status of their requests in real time. In addition to new project requests, customers can also submit inquiries as the project progresses.

Customers have more control over their accounts with the ability to manage more aspects than before from a single online portal. They can also select a priority level for their request based on typical response times.

The online help desk also improves communication between Miles Technologies’ team members and customers with the ability to clarify details of a request directly upon submission. As requests are processed, customer portals update when a project is “in progress” and when the task is marked “complete.” The customer also receives email notification of “in progress” and “completed” status updates.

Miles Technologies’ online help desk is part of its ongoing efforts toward providing the best possible customer service. For more information on live support and other IT services, please visit http://www.milestechnologies.com.

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Founded in 1997 and headquartered in Moorestown, New Jersey, Miles Technologies is a leader in providing technology-based business solutions to companies in nearly all industries. Offices in New Jersey, New York, Pennsylvania, D.C., Maryland, & Virginia.