The U.A.E is a buzz with Customer ServiceThe inaugural UAE Customer Service Week is taking place this week, June 20 to June 24.
By: Ethos Consultancy UAE Customer Service Week will be executed under the Patronage of H.H. Lt. Gen. Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister & Minister of Interior, Government of United Arab Emirates and held in association with the Middle East’s leading strategic customer service solutions provider, Ethos Consultancy. The main event, UAE Customer Service Week Forum is a full house. Service Quality professionals and senior management are eager to participate and network amongst peers and international customer service leaders. Summary of events to be held at The Park Rotana Hotel, Abu Dhabi: Monday 21 June:(AM) Workshop 1: Service Quality Measurement Model (TICSS) (PM) Workshop 2: Value Moments - Aligning and focusing an organisation’ Tuesday 22 June:Forum Day 1 (8:30-17:00) Wednesday 23 June:Forum Day 2 (8:30-17:00) Thursday 24 June:(AM) Workshop 3: Employee Engagement during Tough Times (PM) Workshop 4: Complaint Management and Service Recovery Best Practice All UAE Customer Service Week STAR Award winners will be announced 3pm Tuesday June 22 at the UAE Customer Service Week Forum, at the Park Rotana hotel in Abu Dhabi. There are 11 award categories in total covering customer service Skills and Knowledge, Teamwork, Awareness and Responsiveness. Developed and endorsed by The International Customer Service Institute (TICSI), UAE Customer Service Week STAR Awards will reward and recognise private organisations, government departments and individuals delivering service excellence across the United Arab Emirates. President of The International Customer Service Institute and Chairman of the UAE Customer Service Week STAR Awards, Philip Forrest is extremely impressed with the standard of all entries. “The standard of the inaugural UAE Customer Service Week STAR Award applications is very impressive across all categories and compatible with the best entry standards of both the UK National Business Awards and The European Business Awards. It is most impressive to see the degree to which leaders and managers of both public and private sector organizations have recognised the imperative of the highest standards of service quality as vital both to customers and the effective operation of their organisations. All who have entered, whether selected as finalists or not, should feel rightfully proud of their achievements. All deserve to be recognised and congratulated on the standards achieved. I look forward to announcing the winners on Tuesday.” Skills and Knowledge Awards Best Public Sector Customer Service Leadership Skills Award: •Al Ain Municipality - Omar Thamer Al Dhareef Al-Shamsi •Dubai International Financial Centre Courts - Amna Sultan Salim Al Owais Best Public Sector Customer Service Skills Award: •Al Ain Municipality - Wadha Rashid Al-Tamimi •Dubai International Financial Centre Courts - Javeiria El Edroos Best Private Sector Customer Service Leadership Skills Award: •Wild Wadi - Haydn Holmes •UAE Exchange - Mr. Y Sudhir Kumar Shetty Best Private Sector Customer Service Skills Award: •Dubai Bank - Hoda Haghnejat •Dubai Bank - Abdulla Ali AlShamsi Teamwork Awards Best Public Sector Customer Service Team •Abu Dhabi Judicial Department •Dubai International Financial Centre Courts Best Private Sector Customer Service Team •Manarat Al Saadiyat, TDIC •Abu Dhabi Islamic Bank Awareness Awards Best Public Sector Citizen Service Initiative •Abu Dhabi Judicial Department •Dubai International Financial Centre Courts Best Private Sector Customer Service Initiative •Better Homes •The Emirates Group Best Employee Engagement Program •DULSCO LLC - Ask Why •Dubai Bank - Contact Centre Responsiveness Awards Best Public Sector Complaint Management & Service Recovery •Abu Dhabi Airports Company •Dubai Customs Best Private Sector Complaint Management & Service Recovery •Wild Wadi Waterpark •DP World UAE Region FZE Involvement Awards Best Customer Service Week implemented Initiative •Wild Wadi Waterpark •UAE Exchange Centre LLC About Ethos Consultancy Ethos Consultancy specialises in delivering excellence in customer service solutions across the Middle East. At Ethos, we believe customer service is one of the most important key factors differentiating business performance and success between competitors. As a result, Ethos Consultancy has developed a range of customer service orientated products and solutions that help clients achieve a sustainable competitive advantage in the field of service quality. By positioning excellence in customer service as a competitive differentiator and sustained value driver, Ethos helps its clients intensify the customer experience, reinforce ongoing customer loyalty and maintain healthy profitable growth. www.ethos.ae About The International Customer Service Institute The Institute (TICSI) was founded in 2005 and aims to inspire the achievement of the highest standards of professionalism in all aspects of customer service in every international market. A need was identified globally for a universal customer service standard; The Institute (TICSI) has developed The International Customer Service Standard (TICSS) and set this as the cornerstone of customer service excellence globally. Established to collate and amass best practices in customer service, The Institute (TICSI) strives to support interested organisations and individuals with the resources they need to excel in all elements customer service performance. The Institute’s (TICSI) ultimate goal is to educate, encourage and reinforce the use of global customer service standards across diverse and always changing international business environments. TICSI operates from London, Dubai and Singapore with global partners placed in selected countries worldwide. www.ticsi.org # # # Ethos Consultancy is the leading customer service consultancy firm in the Middle East. Our innovative products and services support a complete customer service measurement and improvement cycle and are at the forefront of online solutions. End
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