ESII sets for future customer flow management

June 11, 2010 - PRLog -- LAVERUNE, France, May 11, 2010 – ESII, SAS., the leading provider of customer flow process management integration technologies to enhance waiting time performances, invites the most influential players from different sectors (retail, government, telecommunications ...) for a VIP Day on the future of reception management.
Indeed, the reception management has evolved considerably in recent years (from taking place in a queue to reception by appointment aligned with spontaneous reception) and is currently in potential applications that are extremely open and innovative (mobility and targeted communication).
Several conferences, debates and interventions will punctuate this day placed under the sign of conviviality and exchange. The speakers will deliver their inner experience of daily customer flow management and their vision of the future, providing real added value to the changes considered for the reception management of tomorrow.
ESII will also present its latest features for a modern and innovative customer flow management whose goal is to interactively manage the reception and the clients, thanks to new mobile technology (making appointments on the Internet, mobile PDA salespersons, "Welcome manager" Tablet PC, SMS services , eTicket on Smartphone ,...).
These new mobile services that improve customer flow management also help to make the wait active and free, to multiply the buying opportunities in sales areas, to improve client loyalty, to increase customer satisfaction, to facilitate access to services and to optimize staffing.
"The day provides participants with a privileged contact to share their experience, but also their job in very concrete ways. They can project themselves into future developments in reception management.
This reflects the determination of ESII to provide real content to its customers and allow users to express their expectations." Jean-Pierre Richard, ESII Vice-President.

ESII is also present on many forums and events throughout the year. Learn about upcoming events in the calendar of events on www.esii.com

About ESII:
ESII provides a full complement of technology and services to meet the increasingly sophisticated needs in customer flow process management markets. ESII is dedicated to providing high performance solutions in queue management, goods collection, electronic call forward, display and digital signage to improve waiting conditions profitability.
ESII is widely recognized as the industry’s leader to optimize customer flow process management with more than 8000 installed sites.
Headquartered in Lavérune, France, ESII operates worldwide with an additional office in Créteil, near Paris. For more information, visit www esii com or email com at esii com

ESII, eSirius™, eGestat™, eTurn™, eTrack™, eWelcome™, Cameo™ and eDiseo™ are trademarks of ESII.

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ESII provides a full complement of technology and services in customer flow process management markets. ESII is dedicated to providing high performance solutions in queue management, goods collection, electronic call forward, display and digital signage.