Donnelly Communications Announces Release of CustomerPulse™

Feb. 9, 2010 - PRLog -- Atlanta, GA    Donnelly Communications, Inc. (Donnelly), a leading provider of customer value building and brand building services, today announced the release of its groundbreaking CustomerPulse product.  CustomerPulse is a hosted application that provides retailers and business-to-consumer companies the unprecedented ability to manage the post-sale feedback loop and transform it into an effective tool for building customer loyalty and elevating their respective brands.

For years Donnelly has been a leader in helping the world’s leading brands capture customer feedback through multiple channels such as email, web response, telephone calls and chat sessions, and successfully turning a onetime buyer into a customer for life.  Traditionally, Donnelly has delivered its service by providing expert customer service professionals who are supported by the industry’s most sophisticated and effective software application.  Now, with CustomerPulse being available in the software-as-a-service (SaaS) model, the leading brands can arm their in-house customer service staff with the same technology and expertise that has propelled Donnelly to be an industry leader in customer retention services.

“We recognize that the post-sale feedback loop may be the one opportunity that a brand has to turnaround a disgruntled customer or convert a onetime customer into a lifetime customer,” said Martin Tighe, founder and CEO of Donnelly.  “Therefore, we set out to offer our clients access to an application that drives a superior customer experience and provides insightful and actionable information to brand managers.  It is with a great sense of achievement that we announce the availability of CustomerPulse”.

In addition to its rich features and extensive reporting, CustomerPulse comes with a powerful toolset that allows brand managers to tailor the application to meet their particular needs and preferences.  Subscribers to the new service can also apply their own web page skins and company logos to give the tool a brand-specific look and feel.

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About Donnelly Communications, Inc:
Headquartered in Atlanta, GA, Donnelly Communications, Inc. has been contributing to revenue growth and brand loyalty for the world’s leading brands since 1981. It combines revolutionary technology with skilled professionals to deliver superior services that delight customers, maximize order value, and integrate seamlessly with its clients’ business systems. To learn more about Donnelly’s service offerings and the reasons why notable companies place their trust and their customers in Donnelly’s capable hands, visit www.donnellycommunications.com.