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Follow on Google News | Knowledge Base Software v5.2 by Web-Site-Scripts - Major UpdateWeb-Site-Scripts Company, the Leading KM System Provider, presented KnowledgeBase Manager Pro 5.2. With the new set of knowledge base tools, this application helps with better organization of knowledge base and automation of customer support service.
By: Web-Site-Scripts Company It has become a good tradition for Web-Site-Scripts Company to review customer suggestions before creating a roadmap for a new version. Customers always know exactly what they want. All that successful knowledgebase software Development Company needs is to listen carefully to customer feedback and react accordingly. After successful release of the Knowledge Base Manager Pro v5.1.1 that featured such needed for corporate knowledge base feature as LDAP support, Web-Site-Scripts Company analyzed customers' suggestions and decided that improvement of search engine is the outmost necessity for effective knowledge base software (http://www.web- First of all it is obvious that customer demands cannot be satisfied with simple keyword search in modern environment. Companies want to be effective and thus require advanced search capabilities that guarantee ability to find sought-for materials in knowledge base (http://www.web- One of the introduced search methods is full-text natural language search (also called "NLS"). Unlike keyword search, it does not just blindly find articles with words from the search query. It uses natural language processing to understand the nature of the question and then searches and returns a subset that contains the answer to the question. NLS is the one of the foremost search methods nowadays and online knowledge base software greatly benefits from its implementation. Another powerful search method is good old Boolean full-text search. Although it is not as intelligent itself as NLS, it provides user with full set of tools that allow him to fine tune a search query by using Boolean operators that include or exclude documents with certain words from search results, change weight of any word, allow search for phrases with exact match, and support many other tools for best control over search results for users of knowledge base tool (http://www.web- "We left the choice between Boolean and NLS search methods for knowledge base administrators" Due to the ability to search within attached documents of different formats one can integrate documents database into the PHP knowledge base software. All documents would be immediately and easily searchable since huge variety of document formats are supported now, including PDF, RTF, all versions of Microsoft Word, Excel, and PowerPoint documents, lots of plain-text formats, and many others. The new release of the web based knowledge base software (http://www.web- For additional information on the WSS Knowledge Base visit http://www.web- # # # Web-Site-Scripts Company, the leader in knowledge base software (http://www.web- End
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