How do Your Patients View Your Practice after the Appointment?

Dec. 1, 2009 - PRLog -- Many billing services may not mention the importance of being able to effectively and empathetically deal with your most important asset – your patients. “The reality is that the patient relations performance of your billing service can have a make or break impact about how your patient's view your practice even after one visit,” states Ronald McLaughlin President of RMK.  

Here are four areas your billing service can strengthen the bond between your medical practice and your patients.

•   Billing- Ensure bills are coherent to the average person – for the patient's sake and so the biller can answer questions if necessary.
•   Billing Problems- Keep current on insured’s practice or coverage to minimize erroneous bills. It's important that the biller can competently code and translate to a bill the insurance carrier's payment practice for all medical procedures.
•   Claim Denials- In 2008, on average, national health insurers denied 9.2% of claims. That means nearly one in ten patients could be calling the biller for an explanation. That means that nearly one in ten bills may have to be resubmitted to the insurance companies.
•   Collections- This is a very sensitive issue. It’s one where billers have to balance their collection approach with the good will of the medical practice. The last comment you want to hear from a patient is regarding harassment over a bill.

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About RMK

RMK services physicians, retail companies and state agencies with their revenue management expertise. With expanding offices in Thailand, RMK Holdings thrives as a growing global presence.

Visit RMK's website at http://www.RMK123.com for more information.