BongoUS.com Releases New Customer Portal for Managing International Shipments

Oct. 21, 2009 - PRLog -- Bridgeport, CT/ After months of development, Bongo International followed up the release of their Bongo Buddy Add-on with a new customer portal within BongoUS.com. The customer portal provides total control and visibility of an account holder’s shipments.

“We used new Lightbox technology to create smoother and more robust features for our account holders,” says Greg Sack, President of Sales for Bongo International. Lightbox, a JavaScript application, has gained widespread popularity due to its simple yet elegant style and easy implementation.

Some fresh new features include:

•   Increased Product Visibility by Vendor
•   Additional Sort and Search Features for easier inventory management
•   Savings Calculator – allows customers to see if they are using the most cost-effective service before paying for their shipment
•   Reweigh Requests
•   Image Requests
•   Video Tutorials
•   Automated Return Process
•   Package Mapping Technology

Package mapping technology has been incorporated to allow online shoppers the ability to “see” the whereabouts of their purchase on an international map. The world map illustrates the point where the shipment leaves Bongo’s warehouse in Connecticut and the current location of its international journey in real time. The delivery of an international shipment can easily be pinpointed down to the expected date of arrival at the customer’s doorstep.

Justin, a Bongo customer from Sydney, Australia states “I like the look and functionality of the new site. I particularly like the fact I can track all my purchases directly from BongoUS.com (if I have provided tracking info). This saves me time logging into UPS, Fed Ex, USPS etc., and the visual map service you use is pretty cool too! I like that delivery dates and vendor names are displayed for received items.”

“Their newly formatted website is set up so that the customer can notify Bongo of incoming shipments, which are then logged in a detailed format so that you can see the cost, weight, and number of items to be shipped”, adds Julia from Qatar. “When it is time to ship, it’s as easy as the click of your mouse button and 2-5 business days later, depending on your location, you will receive your items anywhere in the world that DHL delivers.”

As one of the top international forwarding agents in the industry, Bongo raises the bar by offering greater efficiency to consumers with their state-of-the-art technology and an interactive layout design. Video demos are available at every turn to walk customers through each process and explain the functions.

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About Bongo International
Bongo International is a premier provider of parcel forwarding services which enable international consumers to shop at any U.S. retail website. Many individuals would like access to U.S. products but run into challenges, such as companies that do not offer international shipping or accept foreign credit cards. American goods are delivered to the consumer's own U.S. address at Bongo's warehouse, where they can either be immediately forwarded to over 223 countries or consolidated with other shipments for additional savings. By providing a consolidation point for U.S. orders, Bongo can save international consumers up to 82% off common carrier rates. Bongo International's website can be found at http://www.BongoUS.com.