The Biggest Problem with Accounting Software? New Survey Says Integration, Reporting and Ease of Use

Concentrix, a UK Business Management and CRM software specialist, has published a new report on the current business management and financial software environment.
By: Concentrix
July 24, 2009 - PRLog -- The report, based on a survey targeted at senior finance professionals in the UK, found that integration with other systems, reporting and ease of use were most commonly stated as areas for improvement among financial and accounting software users.

Commenting on the reports findings, Peter Elgar, Marketing Manager at Concentrix said “It was no real surprise that integration came out as a problem area. This is why Concentrix is keen on fully integrated business management solutions such as Sage 200, which addresses integration between front and back office processes extremely effectively.”
Concentrix commissioned the survey, carried out by an independent third-party, to provide a snap shot into the current state of the market, and also to help gauge how companies are reacting to the recession with respect to business management software. So has the recession had any effect?

Rebecca Rooney, the report’s author, said, “Over three-quarters of survey respondents said they didn’t intend to review their accounting software within the next twelve months, despite the vast majority of organisations, 79%, having had a system in place for over three years. I’m sure most of this reluctance is down to caution in the current economic climate”.
Although the survey was targeted at a cross-section of organisations, nearly half of the survey respondents were smaller businesses with five or less accounting software users. Bearing this in mind, it is perhaps unsurprising that the majority of respondents also use Sage 50 – because it’s an application designed for smaller organisations and arguably the UK’s most popular accounting solution.

But did the survey deliver any surprises? Rooney continues “the biggest surprise was that very nearly half of survey respondents said they didn’t have a CRM system. As times become tougher, increasing customer retention and improving business process efficiency are extremely good reasons to invest in a CRM system. I guess I was surprised that so many companies still haven’t done so”.

The full report “Business Management Software: Key Issues and What You Can Do” which includes detailed breakdown and analysis of results, along with recommendations on how organisations can address the key issues raised, is available by request from Concentrix via

Background Information
Founded in 1999, Concentrix is a leading business management software, customer relationship management (CRM) software and IT solutions provider. Concentrix helps companies increase competitiveness, profitability and customer satisfaction by improving business processes, systems and IT. The Concentrix product portfolio includes software, hardware and a full range of supporting services.

Concentrix takes a product agnostic approach to implementing systems, ensuring their customers get a solution which matches their strategic objectives and business requirements.

Concentrix is a UK Company with its head office in Loughborough, Leicestershire. Concentrix also has a satellite office in central London.

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Concentrix is a leading UK independent CRM specialist and business management software provider. Concentrix supplies and implements a wide range of software including Sage CRM, Microsoft Dynamics CRM and FrontRange’s Goldmine Premium Edition.
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