The Lido Group gains ISO 9001:2008 certification

July 8, 2009 - PRLog -- The Lido Group (Australia’s leading accommodation and events solutions company) has successfully gained its ISO 9001:2008 certification – a quality management standard for companies developed by the International Organization for Standardization. The certification offers trust and certainty to Lido’s clients extending the Groups accommodation, travel and events solutions and service levels.

“Gaining this certification demonstrates to our accommodation, travel and event clients the commitment that Lido has in maintaining the highest standards of quality practices and processes that we are accountable for. It also enables us to positively fulfil critical checkpoints within our internal processes ensuring the highest quality service when managing government, industry or private sector accommodation, travel and events requirements,” said Matthew Tyler, Group GM of Lido http://www.lido.com.au

ISO 9001:2008 is fast becoming an absolute requirement in the travel and accommodation industry but is not as common amongst mid-tier accommodation and travel management companies since the certification demands significant time, manpower and financial investments.

Through its ISO 9000 certification, Lido will incorporate specific quality standards for risk management, meeting customer and regulatory requirements, and process management for accommodation services. The company’s current ISO 9001:2008 certification has set the foundation for this new initiative and propels Lido’s ongoing commitment to both customer and hotel supplier satisfaction and continuous quality improvement.

Why an organization should implement ISO 9001:2008?

Without satisfied customers, an organization is in peril! To keep customers satisfied, Lido needs to meet and exceed their service requirements. The ISO 9001:2008 standard provides a tried and tested framework for taking a systematic approach to managing the organization’s processes so that they consistently turn out products and services that satisfies customers’ expectations.

The success of The Lido Group has been built on the philosophy of offering our clients outstanding service and guaranteeing exceptional value. Our team of accommodation and travel professionals has been sourced specifically from hotel, serviced apartment, hospitality and travel backgrounds and is backed up with custom built booking and reservation technology. Our aim is to make your experiences in purchasing accommodation, travel and event management services as simple and cost effective as possible.

Tyler adds “The gaining of the ISO certificate helps us guarantee exceptional service to all our clients .We want to give 100% peace of mind that when customers choose to use Lido’s services they know things will be done well , on time , every time !

Lido..Be our guest!

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About the Lido Group:

Established in 1991 to provide accommodation services to attendees of the Exhibition and Trade event industry, Lido has grown to become Australia's leading independent ‘accommodation event and travel company’ specializing in delivering unique accommodation , event management and travel related services to the Exhibition Conference, Government, Corporate and Leisure markets.

http://www.lido.com.au